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~subject:"United States"
~type:"article"
~type_genre:"Fallstudie"
~type_genre:"Sammlung"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Subject
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United States
Beziehungsmarketing
272
Relationship marketing
272
Deutschland
54
Germany
54
USA
24
Social Web
21
Social web
21
Customer satisfaction
19
Kundenzufriedenheit
19
Brand management
16
Dienstleistungsqualität
16
Markenführung
16
Service quality
16
Marketing management
15
Marketingmanagement
15
Großbritannien
14
United Kingdom
14
Consumer behaviour
12
Erfolgsfaktor
12
Innovation management
12
Innovationsmanagement
12
Konsumentenverhalten
12
Strategic management
12
Strategisches Management
12
Success factor
12
Finland
11
Finnland
11
Lieferantenmanagement
11
Online retailing
11
Online-Handel
11
Quality management
11
Qualitätsmanagement
11
Supplier relationship management
11
Business process management
10
KMU
10
Prozessmanagement
10
SME
10
Social network
10
Soziales Netzwerk
10
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2
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Book / Working Paper
7
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Fallstudie
Sammlung
Übersichtsarbeit
Article in journal
638
Aufsatz in Zeitschrift
638
Aufsatz im Buch
141
Book section
141
Case study
24
Conference paper
5
Konferenzbeitrag
5
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2
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2
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2
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English
21
German
3
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Smith, Alan D.
4
Beckett, Nigel P.
1
Brunnemer, Timothy
1
Buc, Lawrence G.
1
Buffington, James R.
1
Carù, Antonella
1
Chi, Christina Geng-qing
1
Clinton, Steven R.
1
Cook, Scott
1
Cova, Bernard
1
Desir, Darlene R.
1
Ditizio, Amber A.
1
Duran, Randall E.
1
Harper, Jeffrey S.
1
Harrington, Catherine
1
Heere, Bob
1
Henry, Craig
1
Hopkins, Craig
1
John, Doris Rajakumari
1
Johnson, Brian A.
1
Khanfar, Nile M.
1
Kumar, V.
1
Loudon, David
1
Mocker, Martin
1
Nunes, Paul F.
1
Offodile, O. Felix
1
Phan, Dien D.
1
Rittersberger, Petra
1
Ross, Jeanne
1
Soyka, Peter A.
1
Spieth, Peter
1
Suresh, K.
1
Vander Schee, Brian A.
1
Vogel, Douglas R.
1
Waite, Thomas J.
1
Walker, Matthew
1
Woolf, Jules
1
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Published in...
All
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
International journal of business innovation and research
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Harvard business review : HBR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of services and operations management
1
Journal of business case studies
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of management and strategy : JMS
1
Journal of marketing for higher education
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
Keeping strategy on track
1
MIS quarterly executive
1
Managing consumer services : factory or theater?
1
Marketing mix decisions : new perspectives and practices
1
Marketing through minefields
1
Progress in the competitive agenda in the postal and delivery sector
1
Strategy & leadership : a publication of Strategic Leadership Forum
1
The IUP journal of brand management : IJBRM
1
The journal of applied business research
1
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ECONIS (ZBW)
24
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1
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10
of
24
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date (oldest first)
1
How USAA architected its business for life event integration
Mocker, Martin
;
Ross, Jeanne
;
Hopkins, Craig
- In:
MIS quarterly executive
14
(
2015
)
4
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011412681
Saved in:
2
New product development and manufacturability techniques and analytics
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 80-95)
.
2017
Persistent link: https://www.econbiz.de/10011568341
Saved in:
3
Customer
relationship
management
: a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D.
- In:
International journal of business innovation and research
3
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
Saved in:
4
Transformation of CRM and supply chain management techniques in a new venture
Ditizio, Amber A.
;
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 96-114)
.
2017
Persistent link: https://www.econbiz.de/10011568345
Saved in:
5
A model of
customer
relationship
management
and business intelligence systems for catalogue and online retailers
Phan, Dien D.
;
Vogel, Douglas R.
- In:
Information & management : the internat. journal of …
47
(
2010
)
2
,
pp. 69-77
Persistent link: https://www.econbiz.de/10003962462
Saved in:
6
The design of consumer experiences : managerial approaches for service companies
Carù, Antonella
;
Cova, Bernard
- In:
Managing consumer services : factory or theater?
,
(pp. 91-108)
.
2014
Persistent link: https://www.econbiz.de/10010478148
Saved in:
7
Do charity sport events function as "brandfests" in the development of brand community?
Woolf, Jules
;
Heere, Bob
;
Walker, Matthew
- In:
Journal of sport management : the official journal of …
27
(
2013
)
2
,
pp. 95-107
Persistent link: https://www.econbiz.de/10009737316
Saved in:
8
Tradition : Bedeutung der Historie als Kundenbindungsinstrument
Spieth, Peter
- In:
Erfolgsfaktor Kundenzufriedenheit : Handbuch für …
,
(pp. 231-241)
.
2012
Persistent link: https://www.econbiz.de/10009697110
Saved in:
9
Brand Starbucks : regaining its lost soul
John, Doris Rajakumari
;
Suresh, K.
- In:
The IUP journal of brand management : IJBRM
9
(
2012
)
1
,
pp. 50-62
Persistent link: https://www.econbiz.de/10009569488
Saved in:
10
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
1
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