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Search: subject:"e-service"
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Vertrauen
E-commerce
159
Electronic Commerce
154
Service quality
148
Dienstleistungsqualität
144
Customer satisfaction
112
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106
Consumer behaviour
89
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89
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89
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87
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60
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59
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48
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45
E-service
29
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26
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23
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22
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22
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Digital Transformation for Fashion and Luxury Brands : Theory and Practice
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of bank marketing
1
International journal of emerging markets
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Journal of global information management : an official publication of the Information Resources Management Association
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ECONIS (ZBW)
12
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1
The effect of customer experience of trust and
e-service
quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia
;
Rofiaty
;
Puspaningrum, Astrid
-
2022
Persistent link: https://www.econbiz.de/10013445121
Saved in:
2
Consumer brand engagement through chatbots
Ohanians, Dessy
;
Wiid, Ria
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 47-66)
.
2024
Persistent link: https://www.econbiz.de/10014529063
Saved in:
3
The differential impact of
e-service
quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
4
Web design and trust as moderators in the relationship between
e-service
quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
5
Being "green" to trust and continue in a global pandemic
Nguyen Thi Phuong Thao
;
Tran Trong Thuy
- In:
International journal of bank marketing
41
(
2023
)
2
,
pp. 269-288
Persistent link: https://www.econbiz.de/10014267009
Saved in:
6
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
7
E-service
quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman
;
Hossain, Md Afnan
;
Zaman, …
- In:
Journal of global information management : an official …
28
(
2020
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
Saved in:
8
Use of e-government services : the role of trust
Mpinganjira, Mercy
- In:
International journal of emerging markets
10
(
2015
)
4
,
pp. 622-633
Persistent link: https://www.econbiz.de/10011489333
Saved in:
9
An investigation of trust in e-banking : evidence from Taiwan and New Zealand empirical studies
Yu, Chian-Son
;
Asgarkhani, Mehdi
- In:
Management research review
38
(
2015
)
12
,
pp. 1267-1284
Persistent link: https://www.econbiz.de/10011448169
Saved in:
10
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
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