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~subject:"Workforce"
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Search: subject:"Frontline employees"
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Workforce
Frontline employees
65
frontline employees
55
Customer service
49
Kundenservice
49
Beziehungsmarketing
44
Dienstleistungsqualität
44
Relationship marketing
44
Service quality
44
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
39
Job satisfaction
39
Arbeitskräfte
33
Arbeitsverhalten
31
Work behaviour
31
Customer satisfaction
30
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
19
Mitarbeiterbindung
19
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
14
Tourismusberufe
14
Einzelhandel
13
Retail trade
13
Führungsstil
11
Leadership style
11
Hotel industry
10
Hotellerie
10
Arbeitsleistung
9
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Babakus, Emin
2
Prentice, Catherine
2
Yavas, Ugur
2
Aladwan, Khaled
1
Andzulis, James
1
Angell, Robert J.
1
Arnold, Todd J.
1
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1
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1
Bharwani, Sonia
1
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1
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1
Boyd, Eric
1
Brady, Michael K.
1
Burke, Ronald J.
1
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1
Cardenas, Juan J.
1
Cardenas, Marcelo
1
Chan, Kimmy Wa
1
Chen, Ching-fu
1
Chen, Han
1
Chen, Kaung-Hwa
1
Chiang, Cheng-Hsin
1
Christ-Brendemühl, Sonja
1
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1
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1
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1
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1
Etienne, Elodie
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1
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1
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1
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1
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1
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International journal of hospitality management
4
Journal of business research : JBR
3
Journal of service research
3
Journal of service research : JSR
2
Asia-Pacific journal of business administration
1
Employee relations
1
Frontiers of business research in China : selected publications from Chinese universities
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
IIMB management review
1
International journal of contemporary hospitality management
1
Journal of air transport management
1
Journal of hospitality marketing & management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Journal of transnational management : the official journal of the International Management Development Association
1
Psychology & marketing
1
Service business
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
1
The service industries journal
1
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1
Tourism review
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ECONIS (ZBW)
33
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1
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what
frontline
employees
can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
2
New technology and in-store service encounters : an analysis of coping practices and work experiences among
frontline
employees
Bäckström, Kristina
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 494-518
Persistent link: https://www.econbiz.de/10014558955
Saved in:
3
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
4
Is your working life good? : alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality
frontline
employees
Chen, Kaung-Hwa
;
Ye, Ying
- In:
Tourism review
79
(
2024
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10014511884
Saved in:
5
Engaging employees in value cocreation : interplay among firm, employee, and supervisor
Muhammad Amin
;
Chan, Kimmy Wa
;
Shamim, Amjad
;
Zulkipli …
- In:
The service industries journal
44
(
2024
)
7/8
,
pp. 592-619
Persistent link: https://www.econbiz.de/10014551115
Saved in:
6
Perception of avatars nonverbal behaviors in virtual reality
Etienne, Elodie
;
Leclercq, Anne-Lise
;
Remacle, Angélique
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2464-2481
Persistent link: https://www.econbiz.de/10014432413
Saved in:
7
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
8
Cultivating resilience in organizational
frontline
employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
9
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
10
Experiences from the international frontlines : an exploration of the perceptions of airport employees during the COVID-19 pandemic
Tuchen, Stefan
;
Nazemi, Mohsen
;
Ghelfi-Waechter, Signe Maria
- In:
Journal of air transport management
109
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014283382
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