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~subject:"customer relationship management"
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Search: subject:"Social CRM"
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Subject
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customer relationship management
Beziehungsmarketing
43
Relationship marketing
43
Social Web
37
Social web
37
Social CRM
30
social CRM
17
Internet marketing
16
Online-Marketing
16
CRM
15
Social Media
7
Social media
7
social media
7
Firm performance
6
Unternehmenserfolg
6
Consumer behaviour
5
Konsumentenverhalten
5
Social network
5
Soziales Netzwerk
5
Strategic management
5
Strategisches Management
5
Viral marketing
5
Facebook
4
Marketing management
4
Marketingmanagement
4
Structural equation model
4
Strukturgleichungsmodell
4
Virales Marketing
4
Customer Relationship Management (CRM)
3
Customer engagement
3
Customer integration
3
Dynamic capabilities
3
Dynamische Kompetenzen
3
KMU
3
Kundenintegration
3
Performance measurement
3
Performance-Messung
3
SEM
3
SME
3
Twitter
3
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1
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1
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Article
8
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Article in journal
7
Aufsatz in Zeitschrift
7
Language
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English
7
Undetermined
1
Author
All
ADINA-GABRIELA, CROITORU
1
Aboalganam, Khalid M.
1
Alas, Y.
1
Anshari, M.
1
Awad, Hussain A. H.
1
Budiardjo, Eko K.
1
Constantinides, Efthymios
1
DANIELA, FIROIU
1
Hamid, M. H.
1
Harrigan, Paul
1
Hidayanto, Achmad Nizar
1
Kamboj, Shampy
1
Meyliana
1
Miles, Morgan P.
1
Nitescu, Dan Costin
1
Rahman, Zillur
1
Sabtu, N. I.
1
Vries, Sjoerd de
1
Yadav, Mayank
1
Yousif, Arsham
1
Yunus, N.
1
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Published in...
All
International journal of business information systems : IJBIS
2
International journal of electronic customer relationship management : IJECRM
2
Annals - Economy Series
1
International journal of electronic marketing and retailing : IJEMR
1
Small enterprise research : SER ; the Journal of SEAANZ
1
Theoretical and applied economics : GAER review
1
Source
All
ECONIS (ZBW)
7
RePEc
1
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1
The impact of e-marketing and marketing orientation on firm performance with moderating role of social media usage
Awad, Hussain A. H.
;
Aboalganam, Khalid M.
- In:
International journal of business information systems : …
42
(
2023
)
3/4
,
pp. 542-566
Persistent link: https://www.econbiz.de/10014287188
Saved in:
2
GLOBAL TOURISM PERFORMANCE IN RELATION TO CUSTOMER RELATIONSHIP MANAGEMENT FROM THE SOCIAL MEDIA PERSPECTIVE
DANIELA, FIROIU
;
ADINA-GABRIELA, CROITORU
- In:
Annals - Economy Series
Special
(
2014
)
May
,
pp. 405-411
communication, a deep, transparent, fast one.
Social
CRM
represents the next step to take for companies that want to get closer to …
Persistent link: https://www.econbiz.de/10011185343
Saved in:
3
Impact of social media and customer-centric technology on performance outcomes : the mediating role of
social
CRM
capabilities
Kamboj, Shampy
;
Yadav, Mayank
;
Rahman, Zillur
- In:
International journal of electronic marketing and …
9
(
2018
)
2
,
pp. 109-125
Persistent link: https://www.econbiz.de/10011849126
Saved in:
4
The critical success factors for customer realtionship management implementation : a systematic literature review
Meyliana
;
Hidayanto, Achmad Nizar
;
Budiardjo, Eko K.
- In:
International journal of business information systems : …
23
(
2016
)
2
,
pp. 131-174
Persistent link: https://www.econbiz.de/10011636710
Saved in:
5
Social customer relationship management and student empowerment in online learning systems
Anshari, M.
;
Alas, Y.
;
Yunus, N.
;
Sabtu, N. I.
;
Hamid, M. H.
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 104-121
Persistent link: https://www.econbiz.de/10011586438
Saved in:
6
Banking business and social media : a strategic partnership
Nitescu, Dan Costin
- In:
Theoretical and applied economics : GAER review
22
(
2015
)
4
,
pp. 121-132
Persistent link: https://www.econbiz.de/10011559492
Saved in:
7
Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios
;
Yousif, Arsham
;
Vries, Sjoerd de
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
Saved in:
8
From e-CRM to s-CRM : critical factors underpinning the
social
CRM
activities of SMEs
Harrigan, Paul
;
Miles, Morgan P.
- In:
Small enterprise research : SER ; the Journal of SEAANZ
21
(
2014
)
1
,
pp. 99-116
Persistent link: https://www.econbiz.de/10011684413
Saved in:
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