Rita, Paulo; Vong, Celeste; Pinheiro, Flávio; Mimoso, João - In: European journal of management and business economics : … 32 (2023) 3, pp. 276-295
restaurant is awarded a Michelin Star to shed light on how the award of a Michelin Star affects online reviews as well as what … factors contribute to positive online restaurant reviews. Design/methodology/approach The authors conducted a sentiment … analysis of online restaurant reviews on TripAdvisor. A total of 8,871 English-written reviews from 87 restaurants located in …