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~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
13,876
Service quality
13,875
Customer satisfaction
5,231
Kundenzufriedenheit
5,231
Consumer behaviour
3,652
Konsumentenverhalten
3,652
Beziehungsmarketing
3,128
Relationship marketing
3,128
Quality management
1,748
Qualitätsmanagement
1,748
Financial audit
1,657
Wirtschaftsprüfung
1,657
Krankenhaus
1,190
Hospital
1,189
Health care
976
Gesundheitsversorgung
970
Customer service
926
Kundenservice
926
United States
905
USA
904
Dienstleistungssektor
822
Service industry
822
Product quality
800
Produktqualität
800
Gesundheitswesen
782
Health care system
781
service quality
775
Beschwerdemanagement
711
Complaint management
711
Hotel industry
681
Hotellerie
681
Online retailing
588
Online-Handel
588
E-commerce
580
Electronic Commerce
579
Emotion
502
customer satisfaction
477
Gastronomie
459
Restaurant industry
459
Einzelhandel
454
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Undetermined
6,592
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1,276
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Article
13,756
Book / Working Paper
120
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Article in journal
Case study
Forschungsbericht
Reprint
Aufsatz in Zeitschrift
13,779
Graue Literatur
1,613
Non-commercial literature
1,613
Working Paper
1,464
Arbeitspapier
1,337
Aufsatz im Buch
1,064
Book section
1,064
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Guidebook
13
Ratgeber
13
Article
12
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12
Handbuch
12
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10
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9
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8
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8
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English
13,638
German
211
French
10
Italian
7
Finnish
3
Swedish
3
Czech
1
Danish
1
Dutch
1
Spanish
1
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Author
All
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Witell, Lars
18
Jang, Soocheong
17
Marimon, Frederic
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Zhang, Min
16
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Wirtz, Jochen
14
Amin, Muslim
13
Bilgihan, Anil
13
Bruhn, Manfred
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
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Institution
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Europäische Kommission
4
OECD
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Bildung und Kultur
1
Kommunal- und Schul-Verlag
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Springer Fachmedien Wiesbaden
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
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Published in...
All
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
55
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Source
All
ECONIS (ZBW)
13,876
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
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