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Search: subject:"Virtual service"
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Virtual reality
3
Virtuelle Realität
3
Dienstleistung
2
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2
Dienstleistungssektor
2
Service industry
2
Service quality
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Article in journal
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conceptual-paper
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6
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Campbell, Colin L.
1
Dhanya, M.
1
Ellway, Benjamin P. W.
1
Ganguly, Kunal
1
Goedee, John
1
Hoefnagel, Ruud
1
Huang, Tseng-Lung
1
Kukreti, Kamlesh
1
Liu, Ben Shaw-ching
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Oerlemans, Leon
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Pitt, Leyland F.
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Plangger, Kirk
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Samad, Taab Ahmad
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Sands, Sean
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Sreelekshmi, S. R.
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International journal of business excellence : IJBEX
1
International journal of quality & reliability management
1
Journal of service theory and practice : JSTP
1
Psychology & marketing
1
Technological forecasting & social change : an international journal
1
The journal of strategic information systems : incorporating International Information Systems
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ECONIS (ZBW)
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1
Buffer bots : the role of
virtual
service
agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
2
Empirical benchmarking of
virtual
service
centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
3
Delineating the role of mood maintenance in augmenting reality (AR) service experiences : an application in tourism
Huang, Tseng-Lung
;
Tsiotsou, Rodoula H.
;
Liu, Ben Shaw-ching
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266207
Saved in:
4
Networking telemedicine through kiosk : a tripartite approach
Dhanya, M.
;
Sreelekshmi, S. R.
;
Sreenivasan, Aswathy
- In:
International journal of business excellence : IJBEX
27
(
2022
)
3
,
pp. 332-343
Persistent link: https://www.econbiz.de/10013342899
Saved in:
5
What's wrong with IVR system service? : a spatial theorisation of customer confusion and frustration
Ellway, Benjamin P. W.
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 386-405
Persistent link: https://www.econbiz.de/10011588791
Saved in:
6
How anchoring and adjusting influence citizens' acceptance of video-mediated crime reporting : a narrative approach
Hoefnagel, Ruud
;
Oerlemans, Leon
;
Goedee, John
- In:
The journal of strategic information systems : …
23
(
2014
)
4
,
pp. 305-322
Persistent link: https://www.econbiz.de/10010472753
Saved in:
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