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Search: subject:"zone of tolerance"
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Customer satisfaction
11
Dienstleistungsqualität
11
Kundenzufriedenheit
11
Service quality
11
zone of tolerance
6
service quality
5
Performance measurement
3
Performance-Messung
3
Zone of tolerance
3
Beziehungsmarketing
2
Dienstleistung
2
Gesundheitsversorgung
2
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2
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2
Health care system
2
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2
Krankenhaus
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Measurement
2
Messung
2
Private sector
2
Privatwirtschaft
2
Relationship marketing
2
Services
2
Structural equation model
2
Strukturgleichungsmodell
2
Zone of Tolerance
2
customer satisfaction
2
healthcare services
2
public and private hospitals
2
Adequate service level (ASL)
1
Arbeitskräfte
1
B-to-B-Marketing
1
Benchmarking
1
Betriebliches Informationssystem
1
Business intelligence system
1
Business services
1
Business-to-business (B2B)
1
Business-to-business marketing
1
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Article
13
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Article in journal
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13
Graue Literatur
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Non-commercial literature
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research-article
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13
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Kashif Hussain
2
Nadiri, Halil
2
Sharma, Piyush
2
Baksi, Arup Kumar
1
Barbosa, Belem
1
Chen, Kuan-yu
1
Chen, Li-Fei
1
Chen, Szu-Chi
1
Gaur, Jighyasu
1
Ho, Angus
1
Hosie, Peter J.
1
Hsieh, J. J. Po-an
1
Kamble, Sachin S.
1
Kesharwani, Ankit
1
Li, Yinxing
1
Mani, Venkatesh
1
Parasuraman, A.
1
Parida, Bivraj Bhusan
1
Prasad MV, Rama
1
Rai, Arun
1
Ribeiro, Hugo
1
Su, Chao-Ton
1
Terui, Nobuhiko
1
Trujillo-León, Andrea
1
Vennam, Upender
1
Vera, Jorge
1
Vásquez-García, Fabiola
1
Wamba, Samuel Fosso
1
Xing, Aijing
1
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Argumenta oeconomica
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of services and operations management
1
Journal of global information management
1
Journal of service research : JSR
1
Service business
1
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1
The international review of retail, distribution and consumer research
1
The journal of services marketing
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
13
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1
Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores : the case of the COVID-19 pandemic in Mexico
Vera, Jorge
;
Trujillo-León, Andrea
;
Vásquez-García, …
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 167-183
Persistent link: https://www.econbiz.de/10013274209
Saved in:
2
Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit
;
Mani, Venkatesh
;
Gaur, Jighyasu
; …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012614533
Saved in:
3
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
4
Zone
of
tolerance
for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
5
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
6
Towards an efficient IS service management: the internal customers'
zone
of
tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
7
Zone
of
tolerance
for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
8
Exploring customers'
zone
of
tolerance
for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
9
Mesauring skill-gaps of frontline employees in marketing servqual tool : a case study of North Andhra post offices
Vennam, Upender
;
Prasad MV, Rama
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
3
,
pp. 27-57
Persistent link: https://www.econbiz.de/10011286156
Saved in:
10
Improving importance-performance analysis : the role of the
zone
of
tolerance
and competitor performance : the case of Taiwan's hot spring hotels
Chen, Kuan-yu
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
Saved in:
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