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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"Anna S. Mattila"
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Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
39
Service quality
39
Customer satisfaction
37
Kundenzufriedenheit
37
Beziehungsmarketing
36
Relationship marketing
36
Beschwerdemanagement
24
Complaint management
24
Gastronomie
21
Hotel industry
21
Hotellerie
21
Restaurant industry
21
Corporate Social Responsibility
18
Corporate social responsibility
18
USA
18
United States
18
Emotion
17
Experiment
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Gastgewerbe
13
Hospitality industry
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13
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11
Kundenservice
11
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8
Gender
8
Internet marketing
8
Online-Marketing
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Viral marketing
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Virales Marketing
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Werbewirkung
8
CSR
7
Geschlecht
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising
6
Firm performance
6
Hospital
6
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3
Type of publication
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Article
159
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
159
Aufsatz im Buch
8
Book section
8
Conference paper
1
Konferenzbeitrag
1
Reprint
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English
159
Author
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Mattila, Anna S.
158
Wu, Luorong
13
Gao, Yixing
11
Hwang, Yoo Hee
11
Liu, Qing
10
Hanks, Lydia
9
Pinto, Diego Costa
9
Choi, Choongbeom
7
Choi, Sungwoo
7
Shin, Joongwon
7
Fan, Alei
6
Shuqair, Saleh
6
Kim, Kyungmin
5
Miao, Li
5
Noone, Breffni M.
5
Yang, Wan
5
Zhang, Lu
5
Zhao, Xinyuan
5
Choi, Sunmee
4
Herter, Márcia Maurer
4
O'Neill, John
4
Ye, Tian
4
Andreu, Luisa
3
Bolton, Lisa E.
3
McGinley, Sean
3
Ro, Heejung
3
Viglia, Giampaolo
3
Wang, Chen-Ya
3
Wang, Chen-ya
3
Xue, Xunyue
3
Yang, Bi
3
Assaf, A. Georges
2
Atanga, Barbara Apaalabono
2
Chen, Feier
2
Cho, Wonae
2
Hanson, Bjorn
2
Josiassen, Alexander
2
Kim, Ellen Eun Kyoo
2
Lee, Seoki
2
Lin, Ingrid Y.
2
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International journal of hospitality management
50
Journal of business research : JBR
12
The journal of services marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Cornell hospitality quarterly : CQ
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
International journal of contemporary hospitality management
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of service research
3
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism management : research, policies, practice
2
Electronic commerce research
1
European journal of marketing
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
The journal of product & brand management
1
The real estate finance journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
159
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1
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10
of
159
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date (oldest first)
1
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
2
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
3
f isdn Thinking skills don't protect service workers from replacement by artificial intelligence
Vorobeva, Darina
;
El Fassi, Yasmina
;
Pinto, Diego Costa
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 601-613
Persistent link: https://www.econbiz.de/10013396001
Saved in:
4
What makes experimental research publishable in leading hospitality and tourism journals? : perspectives of editorial board members
Leung, Xi Y.
;
Fong, Lawrence Hoc Nang
;
Xue, Xunyue
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1418-1431
Persistent link: https://www.econbiz.de/10014483850
Saved in:
5
Reducing resistance to sponsorship disclosure : the role of experiential versus material posts
Shuqair, Saleh
;
Viglia, Giampaolo
;
Pinto, Diego Costa
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 959-973
Persistent link: https://www.econbiz.de/10014582416
Saved in:
6
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
7
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
8
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
9
The impact of environmental management on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
10
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
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