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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"Klaus, Philipp"
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Consumer behaviour
30
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30
Beziehungsmarketing
23
Relationship marketing
23
Customer experience
16
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
13
Kundenzufriedenheit
13
Internet marketing
7
Luxury goods
7
Luxusgüter
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Einzelhandel
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Retail trade
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Marketing management
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Marketingmanagement
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Luxury experience
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customer experience
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Customer experience management
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customer experience management
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Aufsatz in Zeitschrift
Article in journal
51
Aufsatz im Buch
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English
48
German
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French
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Klaus, Philipp
51
Kuppelwieser, Volker
9
Manthiou, Aikaterini
8
Bang, Nguyen
6
Maklan, Stan
6
Tarquini-Poli, Annalisa
3
Edvardsson, Bo
2
Simkin, Lyndon
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Tsiotsou, Rodoula H.
2
Van Ha Luong
2
Alawad, Nawal Ahmed Mostafa
1
Baruch, Yehuda
1
Boujena, Othman
1
Buonamassa, Daniela
1
Campbell, Jeffrey
1
Chen, Cheng-Hao
1
Chen, Junsong
1
Contreras Ramirez, Germán
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De Keyser, Arne
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Friman, Margareta
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Gorgoglione, Michele
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Gruber, Thorsten
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Gustafsson, Anders
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Heinonen, Kristina
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Hickman, Ellie
1
Hollebeek, Linda D.
1
Imhof, Gustavo
1
Jaakkola, Elina
1
Keiningham, Timothy
1
Kleiningham, Timothy L.
1
Lemon, Katherine N.
1
Maull, Roger S.
1
McColl-Kennedy, Janet R.
1
Odermatt, André
1
Panniello, Umberto
1
Park, Jungkun
1
Peppard, Joe
1
Perks, Helen
1
Ponsignon, Frederic
1
Radnor, Zoe Jane
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Journal of retailing and consumer services
10
The journal of services marketing
7
Journal of service management
4
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of business research : JBR
3
International journal of market research
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of travel and tourism marketing
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
European journal of marketing : EJM
1
Geographische Rundschau
1
International marketing review
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of strategic marketing
1
Recherche et applications en marketing
1
Schweizer Monatshefte : Zeitschrift für Politik, Wirtschaft, Kultur
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
51
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1
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10
of
51
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date (oldest first)
1
The future of luxury management - 5 megatrends that are here to stay : guidance for researchers and managers
Klaus, Philipp
;
Tynan, Caroline
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
13/14
,
pp. 1271-1277
Persistent link: https://www.econbiz.de/10013466522
Saved in:
2
Solo tourism : exploration and conceptualization : a semi-supervised machine learning approach
Manthiou, Aikaterini
;
Van Ha Luong
;
Klaus, Philipp
- In:
Journal of travel and tourism marketing
40
(
2023
)
6
,
pp. 453-474
Persistent link: https://www.econbiz.de/10014419157
Saved in:
3
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
4
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
5
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
6
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
7
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
8
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
9
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
10
Slow tourism : conceptualization and interpretation : a travel vloggers' perspective
Manthiou, Aikaterini
;
Klaus, Philipp
;
Van Ha Luong
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366065
Saved in:
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