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~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Service encounter quality"
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Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service encounter quality
4
Service quality
4
Customer service
3
Kundenservice
3
Consumer behaviour
2
Dienstleistungssektor
2
Implicit contracts
2
Implizite Kontrakte
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Konsumentenverhalten
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Psychological contract fulfillment
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Service industry
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Arbeitsverhalten
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Arbeitszufriedenheit
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Beziehungsmarketing
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Cultural values
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Expectation
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Healthcare
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Innovative work behavior
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Iran
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Job satisfaction
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Overall justice
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Perceived HPWS
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Perception
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Prosocial service behavior
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Service-oriented HPWS
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Social values
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Soziale Werte
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Work behaviour
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loyalty
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patient participation
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satisfaction
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self-efficacy
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Aufsatz in Zeitschrift
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research-article
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English
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Asante, Daniel
2
Asante, Eric Adom
2
Kwamega, Michael
2
Tang, Chunyong
2
Dubinsky, Alan J.
1
Karami, Masoud
1
Maleki, Mohamad Mehdi
1
Opoku-Danso, Alexander
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Tam, Jackie L. M.
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Journal of retailing and consumer services
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Services marketing quarterly
1
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ECONIS (ZBW)
4
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1
Leveraging perceived HPWS to improve
service
encounter
quality
in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
In pursuit of
service
encounter
quality
: will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
3
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
4
Cultural values and consumers' expectations and perceptions of
service
encounter
quality
Karami, Masoud
;
Maleki, Mohamad Mehdi
;
Dubinsky, Alan J.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
Saved in:
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