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~type_genre:"Collection of articles written by one author"
~type_genre:"Conference paper"
~type_genre:"Government document"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
286
Service quality
286
Qualitätsmanagement
59
Customer satisfaction
58
Kundenzufriedenheit
58
Quality management
57
Deutschland
38
Germany
37
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13,771
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1,613
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227
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155
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Schreier, Gerhard
9
Baron, Steve
3
He, Zhen
3
Markendahl, Jan
3
Martínez, Luis
3
Wolf, Claudia
3
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3
Abate, Serafino
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
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2
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2
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2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
Nuttawut Rojniruttikul
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2
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2
Raharjo, Hendry
2
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2
Thawesaengskulthai, Natcha
2
Ugolini, Marta Maria
2
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2
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2
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1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adjei, Emmanuel Kofi
1
Agyapong, Gloria Kakrabah-Quarshie
1
Ahamed, Sikkander Basheer Inayath
1
Akbar, M. A.
1
Akee, Randall
1
AlShareef, Mohammed Abdullah
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
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1
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1
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6
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3
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2
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2
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2
Goethe-Universität Frankfurt am Main
2
OECD
2
Universität Ulm
2
Zukunftsinitiative Rheinland-Pfalz
2
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Australien / Centrelink
1
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1
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundesministerium für Bildung und Forschung
1
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1
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1
Ernst & Young AG
1
European Foundation for the Improvement of Living and Working Conditions
1
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1
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1
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1
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1
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Frankreich / Commissariat Général du Plan
1
Logos Verlag Berlin
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
Open Evidence <Körperschaft>
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
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1
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1
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1
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1
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1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Beiträge zur Hochschulpolitik
13
International journal of quality and service sciences
12
The TQM journal : the international review of organizational improvement
10
Business process management journal
6
Research in transportation economics
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of economics and financial issues : IJEFI
4
Projekt Qualitätssicherung
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
3
International journal of auditing : IJA
3
Journal of health organization and management
3
Journal of service theory and practice
3
Kom / Kommission der Europäischen Gemeinschaften
3
Sage library in marketing
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Advances in service network analysis
2
Audit report / The Auditor-General
2
CEDEFOP panorama series
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Dokumente & Informationen / Hochschulrektorenkonferenz
2
ECON PhD dissertations
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marketing-mix strategies - product strategy and promotion strategy
2
OECD Economics Department working papers
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
South Asian journal of management : SAJM
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The American economic review
2
The Auditor-General audit report
2
Transforming e-business practices and applications : emerging technologies and concepts
2
Verhandlungen des Deutschen Bundestages / Drucksachen
2
Acta Wexionensia
1
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ECONIS (ZBW)
286
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51
The influence of service quality on repurchase intention in the Plaza Telkomcel in Timor Leste
Soares, C.
;
Ariyanti, M.
- In:
Managing learning organization in industry 4.0 : …
,
(pp. 41-46)
.
2020
Persistent link: https://www.econbiz.de/10012259304
Saved in:
52
Analysis of customer satisfaction as an intervening variable on the effect of retail service quality on customer loyalty at Uniqlo Indonesia
Saraswati, T. G.
;
Saputri, M. E.
- In:
Managing learning organization in industry 4.0 : …
,
(pp. 87-92)
.
2020
Persistent link: https://www.econbiz.de/10012259360
Saved in:
53
Multimodale Kommunikation für Dienstleistungsanbieter am Point of Service (POS) zur Steuerung der wahrgenommenen
Dienstleistungsqualität
Steffen, Dirk
- In:
Werbung für alle Sinne : multimodale …
,
(pp. 237-252)
.
2020
Persistent link: https://www.econbiz.de/10012271839
Saved in:
54
The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines
Dang Khoa Tran
;
Dung Quang Truong
- In:
Journal of economic development
45
(
2020
)
1
,
pp. 145-158
Persistent link: https://www.econbiz.de/10012602708
Saved in:
55
Analysis of audit tenure limitation policy for public accounting firms in Indonesia
Suharly, Erly
;
Nugroho, Agung
- In:
Public sector accountants and quantum leap : how far we …
,
(pp. 206-210)
.
2020
Persistent link: https://www.econbiz.de/10012305637
Saved in:
56
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
Saved in:
57
Theory of constraints : public sector services for treasury documents
Gutomo, Rani
;
Biswan, Ali Tafriji
- In:
Public sector accountants and quantum leap : how far we …
,
(pp. 348-352)
.
2020
Persistent link: https://www.econbiz.de/10012306575
Saved in:
58
Influence of quality service and satisfaction imagery higher education on Word of Mouth (WOM)
Pranoto, Gusti Adi
;
Bangsawan, Satria
;
Pandjaitan, …
- In:
The future opportunities and challenges of business in …
,
(pp. 128-132)
.
2020
Persistent link: https://www.econbiz.de/10012311151
Saved in:
59
The influence of level of service on commitment to implement Islamic tourism with religiosity as a mediating variable
Riyanto, Kuncoro Budi
;
Bangsawan, Satria
;
M. S. Mahrinasari
- In:
The future opportunities and challenges of business in …
,
(pp. 137-141)
.
2020
Persistent link: https://www.econbiz.de/10012311164
Saved in:
60
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
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