//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Collection of articles written by one author"
~type_genre:"Guidebook"
~type_genre:"Sammelwerk"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
116
Kundenzufriedenheit
116
Beziehungsmarketing
56
Relationship marketing
56
Verbraucherzufriedenheit
40
Dienstleistungsqualität
22
Service quality
22
Deutschland
21
Germany
21
Consumer behaviour
17
Konsumentenverhalten
17
Kundenbindung
17
Customer service
16
Kundenservice
16
Kundenorientierung
15
Kundenmanagement
14
Theorie
10
Theory
10
Dienstleistungssektor
9
Service industry
9
Beziehungsmanagement
8
Marketing
8
Dienstleistung
7
Internet marketing
7
Online-Marketing
7
USA
7
United States
7
Welt
7
World
7
Beschwerdemanagement
6
Complaint management
6
Customer retention
6
Erfolgsfaktor
6
Marketing management
6
Marketing theory
6
Marketingmanagement
6
Marketingtheorie
6
Measurement
6
Messung
6
Success factor
6
more ...
less ...
Online availability
All
Free
9
Undetermined
9
Type of publication
All
Book / Working Paper
135
Journal
1
Type of publication (narrower categories)
All
Collection of articles written by one author
Guidebook
Sammelwerk
Article in journal
10,588
Aufsatz in Zeitschrift
10,588
research-article
1,154
Aufsatz im Buch
799
Book section
799
Hochschulschrift
382
Graue Literatur
342
Non-commercial literature
342
Thesis
276
Working Paper
239
Arbeitspapier
230
Case study
122
Fallstudie
122
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
101
Article
94
Dissertation u.a. Prüfungsschriften
77
case-report
75
conceptual-paper
75
Aufsatzsammlung
64
review-article
56
review
42
viewpoint
33
Ratgeber
29
Konferenzschrift
28
Bibliografie enthalten
20
Bibliography included
20
Sammlung
20
non-article
18
technical-paper
13
Conference proceedings
12
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
more ...
less ...
Language
All
English
83
German
55
Czech
1
Polish
1
Author
All
Homburg, Christian
7
Gouthier, Matthias
3
Hinterhuber, Hans H.
3
Künzel, Hansjörg
3
Bieger, Thomas
2
Brucker-Kley, Elke
2
Buhl, Hans Ulrich
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Drees, Norbert
2
Fuchs, Gerhard
2
Huber, Margit
2
Keller, Thomas
2
Kykalová, Denisa
2
Pechlaner, Harald
2
Schüller, Anne M.
2
Töpfer, Armin
2
Winzer, Petra
2
Abolhassan, Ferri
1
Ali, Alisha
1
Altinay, Levent
1
Ammann, Paul
1
Aquilani, Barbara
1
Baaken, Thomas
1
Baker, Thomas L.
1
Barnes, Cindy
1
Basha, S. Muzamil
1
Bauer, Ewald
1
Baum, Daniela
1
Bausch, Thomas
1
Blake, Helen
1
Boldt, Stefanie
1
Brand, Karl-Werner
1
Breitzmann, Karl-Heinz
1
Brinkmann, Michael
1
Böhmann, Tilo
1
Calloway, Joe
1
Charvet, Shelle Rose
1
Chase, Richard B.
1
Chebat, Jean-Charles
1
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Information Resources Management Association
2
Springer Fachmedien Wiesbaden
2
Academy of Marketing
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Duale Hochschule Baden-Württemberg Mannheim
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Harvard Graduate School of Business Administration
1
ICServ <5., 2017, Wien>
1
International Competence Network of Tourism Research and Education
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
RWTH Aachen
1
Redline Verlag
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
more ...
less ...
Published in...
All
Wissenschaft & Praxis
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Premier reference source
3
Berichte zum Generic-Management
2
Critical explorations
2
Erfurter Hefte zum angewandten Marketing
2
Journal of business research : JBR
2
Psychology & marketing
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
SpringerLink / Bücher
2
The service industries journal
2
Acta Universitatis Oeconomicae Helsingiensis / A
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Advances in Business Information Systems and Analytics (ABISA) book series
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Advances in e-business research (AEBR) book series
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Avhandling / Göteborgs Universitet, Psykologiska Institutionen
1
Beiträge und Informationen aus dem Ostseeinstitut für Marketing, Verkehr und Tourismus an der Universität Rostock
1
Business/Economics
1
Cases on ...
1
Contributions to statistics
1
Customer & service systems
1
Edition Wissenschaft Apprimus
1
Electronic commerce & digital markets : ecm
1
Electronic government : EG; an international journal
1
Emerald gems
1
Ergebnisse sozial-ökologischer Forschung : SÖF, sozial-ökologische Forschung
1
Fachbuch Wirtschaft
1
Information systems and e-business management : ISeB
1
Innovationsmanagement in Wissenschaft und Praxis
1
Journal of global marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Kommunikation: Kundenzufriedenheit und LAB-Profile
1
Lecture notes in computer science
1
Leicht gemacht
1
Linde international / Fachbuch Wirtschaft
1
more ...
less ...
Source
All
ECONIS (ZBW)
136
Showing
41
-
50
of
136
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
41
Your customer rules! : delivering the Me2B experiences that today's customers demand
Price, Bill
;
Jaffe, David
-
2015
-
First edition
Persistent link: https://www.econbiz.de/10010467152
Saved in:
42
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
43
Survey-Feedback in internationalen Organisationen : affektive Einflüsse auf organisationale Einstellungen
Hausmann, Natascha
-
2015
Persistent link: https://www.econbiz.de/10011494882
Saved in:
44
Changing scenario of e-commerce
Pandian, P. Sundara
(
ed.
);
Kumar, N. Ashok
(
ed.
); …
-
2015
Persistent link: https://www.econbiz.de/10011778085
Saved in:
45
Customer happiness : essays on happiness and its relation to comsumption
Niedermeier, Anna
-
2015
Persistent link: https://www.econbiz.de/10013427492
Saved in:
46
Selected essays on advertising research and customer relationship management
Schirmer, Nadine Andrea
-
2014
Persistent link: https://www.econbiz.de/10011340453
Saved in:
47
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
Abolhassan, Ferri
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10010353367
Saved in:
48
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
Tomczak, Torsten
(
ed.
);
Heidig, Wibke
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10010257821
Saved in:
49
Grundlagen des After Sales Marketing
Pepels, Werner
(
ed.
);
Ammann, Paul
(
contributor
)
-
2014
-
3., aktualisierte u. erw. Aufl.
Persistent link: https://www.econbiz.de/10010457275
Saved in:
50
Consumer reviews and social media marketing
Baum, Daniela
-
2014
-
1. ed.
Persistent link: https://www.econbiz.de/10010488091
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->