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Search: subject:"Kano"
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Customer satisfaction
5
Kundenzufriedenheit
5
Kano model
4
Dienstleistungsqualität
3
Service quality
3
Beziehungsmarketing
2
Hospital
2
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Measurement
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Qualitätsmanagement
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Relationship marketing
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service quality
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CRM
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Consumer behaviour
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Customer loyalty
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E-commerce
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Einzelhandel
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Electronic Commerce
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GAP-model
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Gesundheitsversorgung
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Gesundheitswesen
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Greece
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Griechenland
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Health care
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Health care system
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Hotel industry
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Hotellerie
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Online retail
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Online retailing
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Online-Handel
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Patienten
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Patients
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Penalty and reward contrast analysis
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Performance measurement
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Performance-Messung
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Konferenzbeitrag
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English
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Tontini, Gerson
2
Beduschi, Eliane Fátima Strapazzon
1
Fotiadis, Anestis K.
1
Horváth, Gergely
1
Marcon, Margarete de Fátima
1
Picolo, Jaime Dagostim
1
Silva, Júlio Cesar da
1
Silveira, Amélia
1
Tavlaridou, Elina
1
Thawesaengskulthai, Natcha
1
Vassiliadis, Chris A.
1
Wongrukmit, Patcharin
1
Zanin, Elis Regina Mulinari
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Interdisciplinary management research XVI ; 1
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
5
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1
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
Saved in:
2
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
3
Hospital service quality preferences among culture diversity
Wongrukmit, Patcharin
;
Thawesaengskulthai, Natcha
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 908-922
Persistent link: https://www.econbiz.de/10010393799
Saved in:
4
The effect of creating new secondary health services on patients' perceptions : a
Kano
service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
5
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
Saved in:
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