//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Sammlung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer's Satisfaction"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
19
Kundenzufriedenheit
19
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenbindung
4
Service quality
4
Beziehungsmarketing
3
Customer retention
3
Customer service
3
Kundenservice
3
Relationship marketing
3
USA
3
United States
3
Verbraucherzufriedenheit
3
Anlageberatung
2
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Complaint management
2
Deutschland
2
Emotion
2
Estimation
2
Financial advisors
2
Financial crisis
2
Finanzkrise
2
Germany
2
Internet marketing
2
Job satisfaction
2
Marketing theory
2
Marketingtheorie
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Preismanagement
2
Pricing strategy
2
Schätzung
2
Theorie
2
Theory
2
Verbraucherverhalten
2
1981-2003
1
more ...
less ...
Online availability
All
Free
5
Type of publication
All
Book / Working Paper
20
Type of publication (narrower categories)
All
Sammlung
Article in journal
10,487
Aufsatz in Zeitschrift
10,487
Aufsatz im Buch
795
Book section
795
Hochschulschrift
382
Graue Literatur
340
Non-commercial literature
340
Thesis
277
Working Paper
239
Arbeitspapier
230
Case study
122
Fallstudie
122
Conference paper
107
Konferenzbeitrag
107
Article
101
Collection of articles of several authors
101
Sammelwerk
101
Dissertation u.a. Prüfungsschriften
77
Aufsatzsammlung
65
Konferenzschrift
30
Ratgeber
29
Guidebook
25
Bibliografie enthalten
20
Bibliography included
20
Collection of articles written by one author
20
Conference proceedings
12
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
Conference Paper
7
Umfrage
7
Bibliografie
6
Interview
6
Congress Report
5
Statistik
4
Elektronischer Datenträger
3
Systematic review
3
more ...
less ...
Language
All
English
18
German
4
Author
All
Buhl, Hans Ulrich
2
Baum, Daniela
1
El-Chamaa, Marwan
1
Falter, Mareike
1
Frank, Leonhard
1
Friman, Margareta
1
Giese, Andreas
1
Gleich, Ronald
1
Gouthier, Matthias
1
Hausmann, Natascha
1
Hellemann, Niklas Jan
1
Kolb, Benjamin
1
Krick, Johannes
1
Lange, Konstantin
1
Luo, Jifeng
1
Mandl, Leonhard
1
Merisavo, Marko
1
Niedermeier, Anna
1
Sarikaya, Serkan
1
Scharf, Sebastian M.
1
Scherer, Anne
1
Schirmer, Nadine Andrea
1
Vincent, Nicolas
1
more ...
less ...
Institution
All
RWTH Aachen
1
Published in...
All
Acta Universitatis Oeconomicae Helsingiensis / A
1
Avhandling / Göteborgs Universitet, Psykologiska Institutionen
1
Edition Wissenschaft Apprimus
1
Electronic commerce & digital markets : ecm
1
Schriftenreihe Schwerpunkt Marketing
1
Schriftenreihe innovatives Dienstleistungsmanagement
1
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Wohlbefinden als neue Erfolgsgröße im Dienstleistungsmanagement : eine Analyse von Kunden- und Mitarbeiterwohlbefinden im Dienstleistungskontext
Falter, Mareike
-
2019
Persistent link: https://www.econbiz.de/10012063857
Saved in:
2
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
3
Managing innovations in the digital age : contributions from a business process management perspective
Frank, Leonhard
-
2018
Persistent link: https://www.econbiz.de/10012178087
Saved in:
4
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
5
Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive
Kolb, Benjamin
-
2019
Persistent link: https://www.econbiz.de/10012060845
Saved in:
6
Self-service technology - friend or foe? : the impact of technology-based self-services on
customer
satisfaction
and retention
Scherer, Anne
-
2013
Persistent link: https://www.econbiz.de/10010461559
Saved in:
7
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
Saved in:
8
Delighted and satisfied customers through service excellence
Giese, Andreas
-
2016
Persistent link: https://www.econbiz.de/10011750452
Saved in:
9
Survey-Feedback in internationalen Organisationen : affektive Einflüsse auf organisationale Einstellungen
Hausmann, Natascha
-
2015
Persistent link: https://www.econbiz.de/10011494882
Saved in:
10
Essays on implied cost of capital estimation and implementation for corporates and banks : in association with
customer
satisfaction
, equity market discipline and an estimation app...
El-Chamaa, Marwan
-
2015
Persistent link: https://www.econbiz.de/10011443062
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->