Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
21,065
Service quality
20,891
Kundenzufriedenheit
6,278
Customer satisfaction
6,271
Konsumentenverhalten
4,371
Consumer behaviour
4,368
Beziehungsmarketing
3,958
Relationship marketing
3,947
Qualitätsmanagement
2,579
Quality management
2,521
Wirtschaftsprüfung
2,491
Financial audit
2,485
Krankenhaus
1,852
Hospital
1,837
Gesundheitsversorgung
1,566
Health care
1,566
USA
1,376
United States
1,363
Gesundheitswesen
1,264
Health care system
1,247
Produktqualität
1,221
Product quality
1,220
Theorie
1,140
Customer service
1,125
Kundenservice
1,125
Theory
1,107
Dienstleistungssektor
1,061
Service industry
1,054
Deutschland
962
Germany
914
service quality
820
Hotellerie
817
Hotel industry
815
Beschwerdemanagement
808
Complaint management
808
Schule
731
School
721
Hochschule
708
Online-Handel
708
Online retailing
707
more ...
less ...
Online availability
All
Undetermined
7,592
Free
4,959
Type of publication
All
Article
15,230
Book / Working Paper
5,816
Journal
19
Type of publication (narrower categories)
All
Article in journal
14,103
Aufsatz in Zeitschrift
14,103
Graue Literatur
1,634
Non-commercial literature
1,634
Working Paper
1,481
Arbeitspapier
1,354
Aufsatz im Buch
1,069
Book section
1,069
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
101
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
Bibliografie
9
Advisory report
8
Gutachten
8
more ...
less ...
Language
All
English
19,611
German
1,393
French
33
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Polish
4
Danish
3
Dutch
3
Hungarian
2
Czech
1
Portuguese
1
Undetermined
1
more ...
less ...
Author
All
Siciliani, Luigi
77
Propper, Carol
54
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Shahin, Arash
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
more ...
less ...
Institution
All
National Bureau of Economic Research
178
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
more ...
less ...
Published in...
All
International journal of hospitality management
435
Journal of retailing and consumer services
333
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
120
International journal of quality and service sciences
118
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
Service business
109
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
International journal of services and operations management : IJSOM
60
more ...
less ...
Source
All
ECONIS (ZBW)
20,889
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
Showing
8,771
-
8,780
of
21,065
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
8771
Demand for courier services : determinants for customer organisations in a developing country
Tiamiyu, Mutawakilu A.
;
Eigbe, Oserere E.
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 177-207
Persistent link: https://www.econbiz.de/10012035884
Saved in:
8772
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar
;
Roy, Souvik
;
Mandal, Santanu
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
Saved in:
8773
The influence of perceived benefits, perceived sacrifices and perceived value on behavioural intention in the context of medical tourism
Alireza Habibi
;
Ariffin, Ahmad Azmi Mohd.
;
Norzalita …
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 295-316
Persistent link: https://www.econbiz.de/10012035917
Saved in:
8774
Does competition from private surgical centres improve public hospitals' performance? : evidence from the English National Health Service
Cooper, Zack
;
Gibbons, Steve
;
Skellern, Matthew
- In:
Journal of public economics
166
(
2018
),
pp. 63-80
Persistent link: https://www.econbiz.de/10012035919
Saved in:
8775
Teacher applicant hiring and teacher performance : evidence from DC public schools
Jacob, Brian Aaron
;
Rockoff, Jonah E.
;
Taylor, Eric S.
; …
- In:
Journal of public economics
166
(
2018
),
pp. 81-97
Persistent link: https://www.econbiz.de/10012035923
Saved in:
8776
Innovation, financial reporting quality, and audit quality
Lobo, Gerald J.
;
Xie, Yuan
;
Zhang, Joseph H.
- In:
Review of quantitative finance and accounting
51
(
2018
)
3
,
pp. 719-749
Persistent link: https://www.econbiz.de/10012038388
Saved in:
8777
Uncertain school quality and house prices : theory and empirical evidence
Turnbull, Geoffrey K.
;
Zahirovic-Herbert, Velma
;
Zheng, …
- In:
The journal of real estate finance and economics
57
(
2018
)
2
,
pp. 167-191
Persistent link: https://www.econbiz.de/10012038859
Saved in:
8778
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
8779
Effects of spatial colors on guests' perceptions of a hotel room
Siamionava, Katsiaryna
;
Slevitch, Lisa
;
Tomas, Stacy R.
- In:
International journal of hospitality management
70
(
2018
),
pp. 84-94
Persistent link: https://www.econbiz.de/10011825971
Saved in:
8780
Customer evaluations of service-oriented organizational citizenship behaviors : agentic and communal differences
Bharadwaja, Shina
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
70
(
2018
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011825977
Saved in:
First
Prev
874
875
876
877
878
879
880
881
882
883
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
