An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Year of publication: |
2018
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Authors: | Raju, G. Amar ; Roy, Souvik ; Mandal, Santanu |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 9.2018, 3/4, p. 208-230
|
Subject: | e-retailer | customer engagement | customer satisfaction | customer loyalty | information quality | resilience | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Coping-Strategie | Coping strategy |
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