Bouzaabia, Olfa; van Riel, Allard C.R.; Semeijn, Janjaap - In: Journal of Service Management 24 (2013) 2, pp. 112-129
. This emphasis typically ignores the potential of in‐store logistics operations in the creation of customer value. A major …. In‐store logistics operations largely determine how and to what extent the customer may achieve this objective. However …, customer‐perceived indicators of in‐store logistics performance, such as product returns, order information, opening hours, and …