//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Anna S. Mattila"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
108
Konsumentenverhalten
101
Customer satisfaction
43
Service quality
41
Dienstleistungsqualität
40
Beziehungsmarketing
38
Kundenzufriedenheit
38
Relationship marketing
38
Corporate social responsibility
25
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
22
Corporate Social Responsibility
21
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Emotion
17
Hospitality industry
17
Gastgewerbe
16
Preismanagement
14
Pricing strategy
14
Experiment
13
Customer service
11
Gender
11
Kundenservice
11
CSR
9
Advertising effects
8
Internet marketing
8
Loyalty program
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
Geschlecht
7
Hospital
7
Krankenhaus
7
Kundenbindungsprogramm
7
Power
7
more ...
less ...
Online availability
All
Undetermined
144
Free
11
Type of publication
All
Article
276
Other
6
Type of publication (narrower categories)
All
Article in journal
164
Aufsatz in Zeitschrift
164
research-article
30
Aufsatz im Buch
8
Book section
8
Conference paper
1
Konferenzbeitrag
1
Reprint
1
conceptual-paper
1
more ...
less ...
Language
All
English
226
Undetermined
56
Author
All
Mattila, Anna S.
268
Wirtz, Jochen
21
Hanks, Lydia
16
Gao, Yixing
14
Wu, Luorong
13
Andreu, Luisa
11
Hwang, Yoo Hee
11
Pinto, Diego Costa
11
Liu, Qing
10
Yang, Wan
10
Zhang, Lu
10
Choi, Choongbeom
9
Fan, Alei
9
Noone, Breffni M.
9
Choi, Sungwoo
8
Choi, Sunmee
8
Miao, Li
8
Shin, Joongwon
8
Shuqair, Saleh
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
S. Mattila, Anna
6
Kim, Kyungmin
5
O'Neill, John
5
Wang, Chen-ya
5
Xue, Xunyue
5
Ye, Tian
5
Cho, Wonae
4
Herter, Márcia Maurer
4
Kim, Min Gyung
4
Luo, Anqi
4
Xiao, Qu
4
Andreau, Luisa
3
Bolton, Lisa E.
3
Cranage, David
3
Hanson, Bjorn
3
Kim, Ellen Eun Kyoo
3
Liu, Stephanie Q.
3
McGinley, Sean
3
more ...
less ...
Published in...
All
International journal of hospitality management
58
The journal of services marketing
24
Journal of Services Marketing
21
Journal of business research : JBR
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
International journal of service industry management : IJSIM
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International Journal of Contemporary Hospitality Management
9
International journal of contemporary hospitality management
9
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of Service Management
6
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
more ...
less ...
Source
All
ECONIS (ZBW)
172
OLC EcoSci
58
Other ZBW resources
42
BASE
6
RePEc
4
Showing
171
-
180
of
282
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
171
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
172
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
173
An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships
Andreu, Luisa
;
Aldás, Joaquín
;
Bigné Alcañiz, J. Enrique
- In:
Tourism management : research, policies, practice
31
(
2010
)
6
,
pp. 777-787
Persistent link: https://www.econbiz.de/10008649516
Saved in:
174
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
175
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
176
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
177
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
178
A descriptive examination of corporate governance in the hospitality industry
Guillet, Basak Denizci
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 677-684
Persistent link: https://www.econbiz.de/10008758174
Saved in:
179
The impact of company type and corporate social responsibility messaging on consumer perceptions
Mattila, Anna S.
;
Hanks, Lydia
;
Kim, Ellen Eun Kyoo
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 126-135
Persistent link: https://www.econbiz.de/10009563155
Saved in:
180
How do we measure performance at the firm and unit level?
Mattila, Anna S.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 938-942)
.
2010
Persistent link: https://www.econbiz.de/10008665663
Saved in:
First
Prev
14
15
16
17
18
19
20
21
22
23
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->