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Search: person:"Anna S. Mattila"
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Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
22
Gastronomie
21
Restaurant industry
21
USA
21
United States
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Corporate social responsibility
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Corporate Social Responsibility
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Emotion
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Pricing strategy
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Gastgewerbe
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Hospitality industry
13
Customer service
11
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Gender
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Online-Marketing
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CSR
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Kundenbindungsprogramm
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Article
240
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159
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8
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English
190
Undetermined
56
Author
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Mattila, Anna S.
239
Wirtz, Jochen
16
Hanks, Lydia
13
Wu, Luorong
13
Gao, Yixing
12
Hwang, Yoo Hee
11
Pinto, Diego Costa
11
Liu, Qing
10
Andreu, Luisa
8
Choi, Sungwoo
8
Choi, Sunmee
8
Noone, Breffni M.
8
Shin, Joongwon
8
Yang, Wan
8
Choi, Choongbeom
7
Fan, Alei
7
Miao, Li
7
Shuqair, Saleh
7
Zhang, Lu
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
Kim, Kyungmin
5
O'Neill, John
5
Wang, Chen-ya
5
Ye, Tian
5
Cho, Wonae
4
Herter, Márcia Maurer
4
Kim, Min Gyung
4
Xue, Xunyue
4
Bolton, Lisa E.
3
Hanson, Bjorn
3
Kim, Ellen Eun Kyoo
3
Luo, Anqi
3
McGinley, Sean
3
Ozanne, Marie
3
Viglia, Giampaolo
3
Wang, Chen-Ya
3
Xiao, Qu
3
Yang, Bi
3
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International journal of hospitality management
56
The journal of services marketing
24
Journal of business research : JBR
14
International journal of service industry management : IJSIM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International journal of contemporary hospitality management
9
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
5
International Journal of Contemporary Hospitality Management
4
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of Services Marketing
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
European journal of marketing
1
Handbook of hospitality marketing management
1
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ECONIS (ZBW)
167
OLC EcoSci
58
Other ZBW resources
11
BASE
6
RePEc
4
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241
The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
13
(
2002
)
3-4
,
pp. 214-230
Persistent link: https://www.econbiz.de/10007107101
Saved in:
242
The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
13
(
2002
)
3-4
,
pp. 214-230
Persistent link: https://www.econbiz.de/10007108257
Saved in:
243
The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
13
(
2002
)
3
,
pp. 214-230
Persistent link: https://www.econbiz.de/10007109142
Saved in:
244
Congruency of scent and music as a driver of in-store evaluations and behavior
Mattila, Anna S.
;
Wirtz, Jochen
- In:
Journal of retailing
77
(
2001
)
2
,
pp. 273
Persistent link: https://www.econbiz.de/10006620271
Saved in:
245
Number 4 - The impact of expected variance in performance on the satisfaction process
Wirtz, Jochen
;
Mattila, Anna S.
- In:
International journal of service industry management : IJSIM
12
(
2001
)
3-4
,
pp. 342-358
Persistent link: https://www.econbiz.de/10007112553
Saved in:
246
Number 4-5 - International services marketing - The role of culture and purchase motivation in service encounter evaluations
Mattila, Anna S.
- In:
The journal of services marketing
13
(
1999
)
4-5
,
pp. 376-389
Persistent link: https://www.econbiz.de/10007121083
Saved in:
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