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Search: person:"Anna S. Mattila"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
102
Customer satisfaction
43
Service quality
41
Dienstleistungsqualität
40
Beziehungsmarketing
38
Kundenzufriedenheit
38
Relationship marketing
38
Corporate social responsibility
26
Beschwerdemanagement
24
Complaint management
24
Corporate Social Responsibility
22
Hotel industry
22
Hotellerie
22
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Emotion
17
Hospitality industry
17
Gastgewerbe
16
Preismanagement
14
Pricing strategy
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Experiment
13
Customer service
11
Gender
11
Kundenservice
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Advertising effects
9
CSR
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Internet marketing
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Online-Marketing
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Viral marketing
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Virales Marketing
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Geschlecht
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Hospital
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Krankenhaus
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Kundenbindungsprogramm
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Power
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Article
278
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166
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166
research-article
30
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8
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8
Conference paper
1
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conceptual-paper
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Language
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English
228
Undetermined
56
Author
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Mattila, Anna S.
270
Wirtz, Jochen
21
Hanks, Lydia
16
Gao, Yixing
14
Wu, Luorong
13
Andreu, Luisa
11
Hwang, Yoo Hee
11
Pinto, Diego Costa
11
Liu, Qing
10
Yang, Wan
10
Zhang, Lu
10
Choi, Choongbeom
9
Fan, Alei
9
Noone, Breffni M.
9
Choi, Sungwoo
8
Choi, Sunmee
8
Miao, Li
8
Shin, Joongwon
8
Shuqair, Saleh
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
S. Mattila, Anna
6
Xue, Xunyue
6
Kim, Kyungmin
5
Luo, Anqi
5
O'Neill, John
5
Wang, Chen-ya
5
Ye, Tian
5
Cho, Wonae
4
Herter, Márcia Maurer
4
Kim, Min Gyung
4
Xiao, Qu
4
Andreau, Luisa
3
Bolton, Lisa E.
3
Cranage, David
3
Hanson, Bjorn
3
Kim, Ellen Eun Kyoo
3
Liu, Stephanie Q.
3
McGinley, Sean
3
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Published in...
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International journal of hospitality management
60
The journal of services marketing
24
Journal of Services Marketing
21
Journal of business research : JBR
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
International journal of service industry management : IJSIM
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International Journal of Contemporary Hospitality Management
9
International journal of contemporary hospitality management
9
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of Service Management
6
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
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Source
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ECONIS (ZBW)
174
OLC EcoSci
58
Other ZBW resources
42
BASE
6
RePEc
4
Showing
51
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284
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51
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
52
Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention
Yang, Chunjiang
;
Chen, Yashuo
;
Zhao, Xinyuan
;
Mattila, …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293798
Saved in:
53
Does gender bias exist? : the impact of gender congruity on consumer's Airbnb booking intention and the mediating role of trust
Su, Na
;
Mattila, Anna S.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012293819
Saved in:
54
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
55
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
56
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
57
Overcoming job insecurity : examining grit as a predictor
McGinley, Sean
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
61
(
2020
)
2
,
pp. 199-212
Persistent link: https://www.econbiz.de/10012210778
Saved in:
58
How rational thinking style affects sales promotion effectiveness
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146209
Saved in:
59
Healthy taste of high status : signaling status at restaurants
Shin, Joongwon
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 40-52
Persistent link: https://www.econbiz.de/10012158120
Saved in:
60
When organic food choices shape subsequent food choices : the interplay of gender and health consciousness
Shin, Joongwon
;
Mattila, Anna S.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 94-101
Persistent link: https://www.econbiz.de/10011981836
Saved in:
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