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Search: person:"Applegarth, Michael"
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Call centers
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Employee empowerment
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English
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Applegarth, Michael
6
Posner, Keith
4
Guttridge, Adrian
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USB Cologne (EcoSocSci)
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Leading empowerment : a practical guide to change
Applegarth, Michael
-
2006
Persistent link: https://www.econbiz.de/10004872805
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2
Call centre customer care : pocketbook
Applegarth, Michael
;
Guttridge, Adrian
;
Posner, Keith
-
2005
-
2. ed.
Persistent link: https://www.econbiz.de/10004818946
Saved in:
3
Training audit
Applegarth, Michael
-
2005
Persistent link: https://www.econbiz.de/10004901401
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4
The empowerment pocketbook
Applegarth, Michael
;
Posner, Keith
-
2003
-
[Nachdr.]
Persistent link: https://www.econbiz.de/10004797810
Saved in:
5
The e-customer care pocketbook : [a pocketful of tips and tools to help dot.com companies, call centres and other "remote" suppliers build customer relationships that endure]
Applegarth, Michael
;
Guttridge, Adrian
;
Posner, Keith
-
2001
Persistent link: https://www.econbiz.de/10004711128
Saved in:
6
The project management pocketbook
Posner, Keith
;
Applegarth, Michael
-
1998
Persistent link: https://www.econbiz.de/10004139666
Saved in:
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