The e-customer care pocketbook : [a pocketful of tips and tools to help dot.com companies, call centres and other "remote" suppliers build customer relationships that endure]
by Mike Applegarth, Adrian Guttridge & Keith Posner
| Year of publication: |
2001
|
|---|---|
| Authors: | Applegarth, Michael ; Guttridge, Adrian ; Posner, Keith |
| Publisher: |
Alresford : Management Pocketbooks |
| Subject: | Electronic Commerce | Kundenmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 104 S. : Ill. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Spät. Ausg. u.d.T.: Applegarth, Michael: Call centre customer care |
| ISBN: | 1-87047-189-X |
| Classification: | Betriebliche Information und Kommunikation ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004711128