Nasution, Reza Ashari; Windasari, Nila Armelia; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 2, pp. 295-308
Purpose There is a limited understanding of experience revelation in tourism. This study aims to fill the gap by investigating the influence of review platforms’ characteristics, i.e. time-dimension and interactivity, on this issue to generate a holistic view of customer experience....