Bezerra, George C. L.; Gomes, Carlos F. - In: Benchmarking: An International Journal 23 (2016) 4, pp. 1027-1050
Purpose – The purpose of this paper is to provide a comprehensive overview of the literature related to performance measurement (PM) in airport settings. Two research questions were addressed: how the literature has evolved during the last 45 years; and which performance dimensions have been...