La tecnología de la información y la comunicación (TIC) ha provocado un cambio importante en el turismo. Este estudio informa cómo esas tecnologías se aplican en diferentes sitios web españoles. El estudio está basado de un análisis de contenido de 243 webs, cuyas características fueron...

The need to identify customer requirements and to satisfy them has become the main objective of companies. To manage that activity, that it is commonly associated to the marketing department, is the aim of every quality system, and therefore is a task that comprises the remaining departments of...

This research has focused on the customer evaluation of perceived quality in the urgent transport service in Spain. Using different statistical procedures, such as ordinal regression, between-groups comparison or multilevel modeling, this study shows how the perceived service quality of the...