Purpose: The purpose of the study is to clarify the quality of home delivery logistics services from the perspectives of customers and provide insight to aid the prioritization of service quality improvements and guide managerial strategic planning. Design/methodology/approach: The study used a...

This study presents a hybrid fuzzy integral decision-making model that integrates factor analysis, interpretive structural modeling, Markov chain, fuzzy integral and the simple additive weighted method for selecting locations of high-tech manufacturing centers in China. The analytical results of...

Owing to the globalization of industry, the explosion in customer services and product life-cycle compression, most manufacturers have been adjusting the processes and activities of their supply chains to remain competitive and optimize total profit. The aim here was to explore the issues...

The economy in Asia is growing rapidly. As a consequence, transportation and communication technologies and the changing needs of customers and shippers have resulted in Asian and Taiwan's logistics being in transition. This paper discusses why logistics changes, and explores the opportunities...