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Search: person:"Gruber, Thorsten"
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Consumer behaviour
10
Customer satisfaction
10
Dienstleistungsqualität
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Service quality
10
Beschwerdemanagement
9
Beziehungsmarketing
9
Complaint management
9
Relationship marketing
9
Großbritannien
8
United Kingdom
8
Customer service
6
Kundenservice
6
Students
5
Studierende
5
Deutschland
4
Germany
4
Higher education institution
4
Hochschule
4
Services
4
Befragung
3
Dienstleistung
3
Interview
3
Lieferantenmanagement
3
Research
3
Supplier relationship management
3
Transformative service research
3
Betriebliche Wertschöpfung
2
Business network
2
Comparison
2
Customer feedback
2
Forschung
2
Higher education staff
2
Hochschullehrer
2
Industrie
2
Manufacturing industries
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Market research
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Marktforschung
2
Organizational behaviour
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Article
69
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Article in journal
37
Aufsatz in Zeitschrift
37
Aufsatz im Buch
3
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English
45
Undetermined
22
German
3
Author
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Gruber, Thorsten
70
Voss, Roediger
17
Reppel, Alexander
14
Szmigin, Isabelle
14
Naudé, Peter
8
Reppel, Alexander E.
8
Burton, Jamie
7
Ashnai, Bahar
6
Edvardsson, Bo
5
Henneberg, Stephan C.
5
Abosag, Ibrahim
4
Chowdhury, Ilma Nur
4
Voss, Rödiger
4
Alkire, Linda
3
Gustafsson, Anders
3
Henneberg, Stephan
3
Kunz, Werner H.
3
Martins, Antje
3
Paluch, Stefanie
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Anderson, Laurel
2
Benoit, Sabine
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brodowsky, Glen H.
2
Frugone, Fabricio
2
Fuß, Stefan
2
Gläser-Zikuda, Michaela
2
Kania, Nathalie
2
Keeling, Kathy
2
Lowrie, Anthony
2
Lu, Vinh Nhat
2
Patterson, Paul G.
2
Perks, Helen
2
Alkire (née Nasr), Linda
1
Arsenovic, Jasenko
1
Baker, Thomas L.
1
Balderjahn, Ingo
1
Bruce, Helen L.
1
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Journal of business research : JBR
8
Journal of service management
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of marketing management : MM
5
Qualitative market research : an international journal
4
The journal of services marketing
4
Hochschulmarketing
2
International journal of public sector management : IJPSM
2
Journal of Marketing for Higher Education
2
Journal of Service Management
2
Journal of marketing education : JME
2
Journal of marketing for higher education
2
Journal of the Academy of Marketing Science
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
European journal of marketing
1
International Journal of Services, Economics and Management
1
International journal of services, economics and management
1
Journal of Business Research
1
Journal of Product Innovation Management
1
Journal of Service Theory and Practice
1
Journal of Services Marketing
1
Journal of business ethics : JBE
1
Journal of marketing theory and practice
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Qualitative Marktforschung : Konzepte - Methoden - Analysen
1
The International Journal of Economic Behavior - IJEB
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
41
OLC EcoSci
19
RePEc
5
Other ZBW resources
5
Showing
51
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60
of
70
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51
Examining student satisfaction with higher education services: Using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-124
Persistent link: https://www.econbiz.de/10008392428
Saved in:
52
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan C.
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-372
Persistent link: https://www.econbiz.de/10008423810
Saved in:
53
Online Laddering
Gruber, Thorsten
;
Voss, Rödiger
;
Balderjahn, Ingo
; …
- In:
Qualitative Marktforschung : Konzepte - Methoden - Analysen
,
(pp. 569-581)
.
2009
Persistent link: https://www.econbiz.de/10003827419
Saved in:
54
Hochschulen als Dienstleister brauchen dienstleistungsorientierte Messansätze der Studienzufriedenheit
Voss, Rödiger
;
Gruber, Thorsten
- In:
Hochschulmarketing
,
(pp. 31-62)
.
2009
Persistent link: https://www.econbiz.de/10003839407
Saved in:
55
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
56
Handling customer complaints effectively : a comparison of the value maps of female and male complainants
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 636-656
Persistent link: https://www.econbiz.de/10009525054
Saved in:
57
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
58
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-436
Persistent link: https://www.econbiz.de/10009965636
Saved in:
59
Complaint management expectations: An online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10008285717
Saved in:
60
Complaint management expectations: An online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-599
Persistent link: https://www.econbiz.de/10008881938
Saved in:
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