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Search: person:"Guttridge, Adrian"
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Call centers
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Applegarth, Michael
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Guttridge, Adrian
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USB Cologne (EcoSocSci)
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Call centre customer care : pocketbook
Applegarth, Michael
;
Guttridge, Adrian
;
Posner, Keith
-
2005
-
2. ed.
Persistent link: https://www.econbiz.de/10004818946
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The e-customer care pocketbook : [a pocketful of tips and tools to help dot.com companies, call centres and other "remote" suppliers build customer relationships that endure]
Applegarth, Michael
;
Guttridge, Adrian
;
Posner, Keith
-
2001
Persistent link: https://www.econbiz.de/10004711128
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