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Search: person:"Hüttel, Björn Armin"
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Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
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Consumer behaviour
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Electronic Commerce
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nonmonetary costs
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Hüttel, Björn Armin
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Schumann, Jan Hendrik
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Mende, Martin
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Ates, Zelal
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Büttgen, Marion
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Komor, Marcin
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Scott, Maura
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Scott, Maura L.
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Three essays on success factors of digital and non-digital services
3
Journal of service research : JSR
1
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ECONIS (ZBW)
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1
Three essays on success factors of digital and non-digital services
Hüttel, Björn Armin
-
2017
Persistent link: https://www.econbiz.de/10011809790
Saved in:
2
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Three essays on success factors of digital and …
,
(pp. 17-67)
.
2017
Persistent link: https://www.econbiz.de/10011894431
Saved in:
3
A comprehensive review of antecedents of frontline employees’ customer orientation : the state of the art
Hüttel, Björn Armin
- In:
Three essays on success factors of digital and …
,
(pp. 69-114)
.
2017
Persistent link: https://www.econbiz.de/10011894439
Saved in:
4
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
5
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
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