A comprehensive review of antecedents of frontline employees’ customer orientation : the state of the art
Year of publication: |
15.12.2017
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Authors: | Hüttel, Björn Armin |
Published in: |
Three essays on success factors of digital and non-digital services. - Passau : Universität Passau. - 2017, p. 69-114
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Subject: | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction |
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