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Search: person:"Hart, Christopher W."
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Dienstleistungsbetrieb
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Hart, Christopher W.
9
Heskett, James L.
7
Hart, Christopher W. L.
6
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4
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3
Sasser, W. E.
3
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Marketing management : a quarterly business management publication of the American Marketing Association
6
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management
1
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OLC EcoSci
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1
The service management course : cases and readings
Sasser, W. E.
;
Hart, Christopher W.
;
Heskett, James L.
-
1991
Persistent link: https://www.econbiz.de/10000831144
Saved in:
2
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, W. E.
;
Hart, Christopher W.
-
1991
Persistent link: https://www.econbiz.de/10000823870
Saved in:
3
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1991
-
Dt. Fassung aktualisiert und leicht gekürzt
Persistent link: https://www.econbiz.de/10009573622
Saved in:
4
Service breakthroughs : changing the rules of the game
Heskett, James L.
-
1990
Persistent link: https://www.econbiz.de/10000808572
Saved in:
5
UNCOVERING CUSTOMER VALUE - The Value of a Variability Continuum - Are your processes in synch with your desired outcomes?
Hart, Christopher W.
- In:
Marketing management : a quarterly business management …
9
(
2000
)
2
,
pp. 4-5
Persistent link: https://www.econbiz.de/10007241714
Saved in:
6
UNCOVERING CUSTOMER VALUE: Extraordinary Guarantees - Thinking through the guarantee design and implementation process brings customer-focus improvements.
Hart, Christopher W.
- In:
Marketing management : a quarterly business management …
9
(
2000
)
1
,
pp. 4-5
Persistent link: https://www.econbiz.de/10007242692
Saved in:
7
UNCOVERING CUSTOMER VALUE - Customers Are Your Business - But why is it so hard to stay customer-centric?
Hart, Christopher W.
- In:
Marketing management : a quarterly business management …
8
(
1999
)
4
,
pp. 6-7
Persistent link: https://www.econbiz.de/10007244071
Saved in:
8
UNCOVERING CUSTOMER VALUE - Sacrificial Offerings - Find and eliminate customer sacrifices, rather than identify unmet needs.
Hart, Christopher W.
- In:
Marketing management : a quarterly business management …
8
(
1999
)
3
,
pp. 6-7
Persistent link: https://www.econbiz.de/10007244324
Saved in:
9
Growing the Trust Relationship - Businesses begin raising the bar in search of "total trust."
Hart, Christopher W.
;
Johnson, Michael D.
- In:
Marketing management : a quarterly business management …
8
(
1999
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10007245921
Saved in:
10
Made to Order - Technology is making it feasible to reach that market of one. Make sure you're the first mover.
Hart, Christopher W.
- In:
Marketing management : a quarterly business management …
5
(
1996
)
2
,
pp. 10-23
Persistent link: https://www.econbiz.de/10007253308
Saved in:
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