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Search: person:"Hill, Sally Rao"
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Australia
6
Australien
6
Consumer behaviour
6
Konsumentenverhalten
6
Service quality
6
Dienstleistungsqualität
5
Customer satisfaction
4
Customer service
4
Dienstleistungssektor
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Kundenzufriedenheit
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Service industry
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Beziehungsmarketing
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Brand management
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Markenführung
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Relationship marketing
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Social Web
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Social web
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Brand image
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Co-creation
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Innovation diffusion
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Innovationsdiffusion
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1980-2006
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Arbeitsmigranten
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Artificial intelligence service agents
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Asien
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Austauschtheorie
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4
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English
26
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Hill, Sally Rao
32
Troshani, Indrit
10
Conduit, Jodie
5
Lu, Vinh Nhat
5
Long Thang Van Nguyen
3
Perry, Chad
3
Tombs, Alastair
3
Clarke, Marilyn Alexandra
2
Keh, Hean Tat
2
Li, Xuan
2
Noor, Nurhafihz
2
Ren, Run
2
Sharma, Shikha
2
Burgan, Barry
1
Chan, Rebecca
1
Freeman, Susan Kathleen
1
Hoffmann, Arvid O. I.
1
Hung Trong Hoang
1
Imrie, Brian C.
1
Jerram, Cate
1
Kao, Karen C.
1
O'Leary, Chris
1
Paphitis, Katherine
1
Qesja, Bora
1
Tombs, Alastair G.
1
Wilkie, Dean C. H.
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Australasian marketing journal
2
European journal of marketing
2
Industrial management & data systems
2
Innovative methodologies in enterprise research
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
2
Managing service quality : MSQ ; an international journal
2
Psychology & marketing
2
Advances in electronic marketing
1
Applying qualitative methods to marketing management research
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
1
European journal of marketing : EJM
1
International Journal of E-Business Research (IJEBR)
1
International journal of bank marketing
1
International journal of business environment : IJBE
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing theory and practice : JMTP
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
The international journal of human resource management
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
25
OLC EcoSci
6
RePEc
1
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1
Social media influencer popularity and authenticity perception in the travel industry
Hill, Sally Rao
;
Qesja, Bora
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 289-311
Persistent link: https://www.econbiz.de/10014321584
Saved in:
2
Recasting service quality for AI-based service
Noor, Nurhafihz
;
Hill, Sally Rao
;
Troshani, Indrit
- In:
Australasian marketing journal : AMJ ; official journal …
30
(
2022
)
4
,
pp. 297-312
Persistent link: https://www.econbiz.de/10013435326
Saved in:
3
Beyond brand personality : a multidimensional perspective of self-congruence
Wilkie, Dean C. H.
;
Hill, Sally Rao
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
13/14
,
pp. 1529-1560
Persistent link: https://www.econbiz.de/10013466545
Saved in:
4
Developing a service quality scale for artificial intelligence service agents
Noor, Nurhafihz
;
Hill, Sally Rao
;
Troshani, Indrit
- In:
European journal of marketing
56
(
2022
)
5
,
pp. 1301-1336
Persistent link: https://www.econbiz.de/10013350961
Saved in:
5
When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
Saved in:
6
Towards an understanding of consumers' FinTech adoption : the case of Open Banking
Chan, Rebecca
;
Troshani, Indrit
;
Hill, Sally Rao
; …
- In:
International journal of bank marketing
40
(
2022
)
4
,
pp. 886-917
Persistent link: https://www.econbiz.de/10013396427
Saved in:
7
A cross-country comparison of online deal popularity effect
Kao, Karen C.
;
Hill, Sally Rao
;
Troshani, Indrit
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502700
Saved in:
8
Collective empowerment in online communities : conceptualization, scale refinement, and validation
Long Thang Van Nguyen
;
Conduit, Jodie
;
Lu, Vinh Nhat
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
3
,
pp. 301-317
Persistent link: https://www.econbiz.de/10012483469
Saved in:
9
The mediating role of brand knowledge on employees' brand citizenship behaviour : does organizational tenure matter?
Long Thang Van Nguyen
;
Lu, Vinh Nhat
;
Hill, Sally Rao
; …
- In:
Australasian marketing journal
27
(
2019
)
3
,
pp. 169-178
Persistent link: https://www.econbiz.de/10012110329
Saved in:
10
Developing service climate in local vs. foreign firms in smaller Asian emerging markets : a resource-based and social exchange perspective
Hung Trong Hoang
;
Hill, Sally Rao
;
Freeman, Susan Kathleen
- In:
The international journal of human resource management
28
(
2017
)
3/4
,
pp. 627-656
Persistent link: https://www.econbiz.de/10011709162
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