Okan, Mehmet; Elmadag, Ayse Banu; İdemen, Elif - In: Journal of Services Marketing 35 (2020) 1, pp. 98-115
Purpose: The purpose of this paper is to provide a comprehensive meta-analytic examination of the relationship between employee age and customer mistreatment. Drawing on socioemotional selectivity theory and taking the cross-cultural and cross-sectoral differences into account and making the...