Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 458-488
Purpose This study aims to investigate the impact of the loyalty program members’ satisfaction toward the hotel loyalty program benefits and the customer management relationship initiatives of individual hotels on the brand relationship quality (BRQ), i.e. their relationship quality with the...