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Hartline, Michael D.
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Jones, Keith C.
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Journal of Business Research
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Journal of business research : JBR
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Operations research, Management science : OR MS ; the international literature digest
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Employee Performance Cues in a Hotel Service Environment: Influence on Perceived Service Quality, Value, and Word-of-Mouth Intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Journal of business research : JBR
35
(
1996
)
3
,
pp. 207-216
Persistent link: https://www.econbiz.de/10006738136
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2
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Operations research, Management science : OR MS ; the …
36
(
1996
)
3
,
pp. 341-342
Persistent link: https://www.econbiz.de/10006531532
Saved in:
3
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Journal of Business Research
35
(
1996
)
3
,
pp. 207-215
Persistent link: https://www.econbiz.de/10005473651
Saved in:
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