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Search: person:"Keiningham, Timothy"
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Customer satisfaction
32
Kundenzufriedenheit
27
Consumer behaviour
23
Beziehungsmarketing
21
Konsumentenverhalten
21
Relationship marketing
21
Dienstleistungsqualität
9
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7
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7
USA
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customer satisfaction
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research-article
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English
72
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31
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Aksoy, Lerzan
77
Keiningham, Timothy
47
Keiningham, Timothy L.
43
Cooil, Bruce
30
Buoye, Alexander
21
Rust, Roland T.
12
Keiningham, Timothy Lee
9
Lariviere, Bart
9
Andreassen, Tor Wallin
8
Larivière, Bart
8
Ball, Joan
7
Williams, Luke
7
Vavra, Terry G.
6
Mithas, Sunil
5
Zahorik, Anthony J.
5
Andreassen, Tor W.
4
Groening, Christopher
4
Malthouse, Edward C.
4
Benoit, Sabine
3
Blazevic, Vera
3
Bruce, Helen L.
3
Garnefeld, Ina
3
Hammedi, Wafa
3
L. Keiningham, Timothy
3
Morgeson, Forrest V.
3
Paul, DeDe
3
Perkins-Munn, Tiffany
3
Yalcin, Atakan
3
Yalçın, Atakan
3
Zaki, Mohamed
3
Aksoy, Pelin
2
Alexander
2
Allsopp, Jason
2
Bejou, David
2
Buoye, Alexander John
2
C. Malthouse, Edward
2
Cadet, Fabienne
2
Carl, Walter
2
De Keyser, Arne
2
Donthu, Naveen
2
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EcoMod Network
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Journal of Service Management
14
Journal of service management
10
Journal of marketing
5
Journal of service research : JSR
5
Journal of service research
4
Managing service quality : MSQ ; an international journal
4
Marketing management : a quarterly business management publication of the American Marketing Association
4
Journal of business research : JBR
3
MIT sloan management review
3
Interfaces : the INFORMS journal on the practice of operations research
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of the Academy of Marketing Science
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
ADMAP : for decisionmakers in advertising, marketing, media, planning & research
1
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Customer engagement marketing
1
EcoMod2012
1
Financial executive : FE
1
For dummies...
1
GfK Marketing Intelligence Review
1
GfK marketing intelligence review
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Handbook of research on customer equity in marketing
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
International Journal of Bank Marketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of service industry management : IJSIM
1
Journal of Consumer Marketing
1
Journal of Services Marketing
1
Journal of creating value
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Marketing Science
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Review of business : interdisciplinary journal on risk and society
1
Sales & marketing management
1
T + D
1
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ECONIS (ZBW)
52
OLC EcoSci
27
Other ZBW resources
18
RePEc
3
USB Cologne (EcoSocSci)
3
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103
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1
Sustainable service
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward
- In:
Journal of service research
27
(
2024
)
1
,
pp. 3-5
Persistent link: https://www.econbiz.de/10014580371
Saved in:
2
Special issue: sustainable service
Aksoy, Lerzan
(
ed.
);
Keiningham, Timothy
(
ed.
); …
-
2024
Persistent link: https://www.econbiz.de/10014580401
Saved in:
3
Beyond apples and oranges : unraveling the complexity in corporate sustainability reporting
Hedley, Timothy
;
Porco, Barbara
;
Keiningham, Timothy
; …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 512-524
Persistent link: https://www.econbiz.de/10015078057
Saved in:
4
Global trends in hospitality
Aksoy, Lerzan
;
Choi, Sunmee
;
Dogru, Tarik
;
Keiningham, …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 957-973
Persistent link: https://www.econbiz.de/10013169475
Saved in:
5
Marketing's role in multi-stakeholder engagement
Aksoy, Lerzan
;
Banda, Sandhya
;
Harmeling, Colleen
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
2
,
pp. 445-461
Persistent link: https://www.econbiz.de/10013271763
Saved in:
6
Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany
;
Evans, Heather
;
Buoye, Alexander
; …
- In:
Journal of creating value
8
(
2022
)
2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
Saved in:
7
The unintended consequences of attitudinal word-of-mouth drivers
Keiningham, Timothy
;
Rust, Roland T.
;
Lariviere, Bart
; …
- In:
Marketing accountability for marketing and …
,
(pp. 263-276)
.
2021
Persistent link: https://www.econbiz.de/10012654243
Saved in:
8
Service safety in the pandemic age : editorial
Berry, Leonard L.
;
Danaher, Tracey S.
;
Aksoy, Lerzan
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
Saved in:
9
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
10
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
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