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Search: person:"Kim, Kawon"
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Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
5
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsqualität
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Gastronomie
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Restaurant industry
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Customer service
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Emotion
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English
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Kim, Kawon Kathy
17
Kim, Kawon
12
Baker, Melissa A.
11
Seo, Sunhee
5
DiPietro, Robin B.
4
Jang, Junghee
3
Jin, Dan
3
Jeong, Miyoung
2
Ma, Forest
2
Meng, Fang
2
Phillips, WooMi Jo
2
Rosenbaum, Mark
2
Ahn, Yoojung
1
Contreras Ramirez, Germán
1
DiPietro, Robin
1
Im, Soo Yeon
1
Kim, Woo Gon
1
König, Cornelius J.
1
Lee, Minwoo
1
Oh, Haemoon
1
Oh, Soojin
1
Park, Joohyung
1
Peterson, Randall S.
1
Ramirez, Germán Contreras
1
Rodríguez-Orejuela, Augusto
1
Rosenbaum, Mark S.
1
Stühlinger, Manuel
1
Taphuntsang, Dolker
1
Torres, Edwin N.
1
Torries, Edwin N.
1
Verma, Rohit
1
Wilhelmy, Annika
1
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International journal of hospitality management
7
International Journal of Contemporary Hospitality Management
4
The Cornell hospitality quarterly
3
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The service industries journal
2
Cornell hospitality quarterly : CQ
1
International Journal of Selection and Assessment
1
International journal of emerging markets
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Looking back, moving forward : a review of group and team-based research
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
23
Other ZBW resources
5
OLC EcoSci
1
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11
Improving well-being via adaptive reuse : transformative repurposed service organizations
Rosenbaum, Mark
;
Kim, Kawon Kathy
;
Contreras Ramirez, …
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012483670
Saved in:
12
Mimicking menu choices : menu choice failure and blame attribution of Korean customer
Seo, Sunhee
;
Kim, Kawon Kathy
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012241504
Saved in:
13
Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity
Jin, Dan
;
Kim, Kawon Kathy
;
DiPietro, Robin B.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241505
Saved in:
14
Dealing with customer incivility : the effects of managerial support on employee psychological well-being and quality-of-life
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241795
Saved in:
15
The customer isn’t always right : the implications of illegitimate complaints
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
61
(
2020
)
2
,
pp. 113-127
Persistent link: https://www.econbiz.de/10012210711
Saved in:
16
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
17
The impacts of service provider name, ethnicity, and menu information on perceived authenticity and behaviors
Kim, Kawon
;
Baker, Melissa A.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
3
,
pp. 312-318
Persistent link: https://www.econbiz.de/10011736848
Saved in:
18
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
19
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
20
The role of language, appearance, and smile on perceptions of authenticity versus rapport
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
International journal of hospitality management
74
(
2018
),
pp. 171-179
Persistent link: https://www.econbiz.de/10011924646
Saved in:
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