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Search: person:"Klaus, Philipp"
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Consumer behaviour
30
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30
Beziehungsmarketing
24
Relationship marketing
24
Customer experience
16
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
13
Kundenzufriedenheit
13
Internet marketing
7
Luxury goods
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Luxusgüter
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Einzelhandel
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Marketingmanagement
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Luxury experience
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Social web
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customer experience
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Customer experience management
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Article
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51
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English
58
German
9
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4
French
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Author
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Klaus, Philipp
59
Kuppelwieser, Volker
10
Manthiou, Aikaterini
10
Maklan, Stan
8
Bang, Nguyen
6
Edvardsson, Bo
4
Tarquini-Poli, Annalisa
4
Tsiotsou, Rodoula H.
3
Hollebeek, Linda D.
2
Klaus, Philipp Phil
2
Klaus, Philipp ‘Phil’
2
Koepff, Klaus-Philipp
2
Merz, Klaus Philipp
2
Simkin, Lyndon
2
Van Ha Luong
2
Alawad, Nawal Ahmed Mostafa
1
Baruch, Yehuda
1
Boujena, Othman
1
Buonamassa, Daniela
1
Campbell, Jeffrey
1
Chen, Cheng-Hao
1
Chen, Junsong
1
Contreras Ramirez, Germán
1
De Keyser, Arne
1
Friman, Margareta
1
Gorgoglione, Michele
1
Gruber, Thorsten
1
Gustafsson, Anders
1
Heinonen, Kristina
1
Hickman, Ellie
1
Imhof, Gustavo
1
Jaakkola, Elina
1
Kandampully, Jay
1
Keiningham, Timothy
1
Klaus, Philipp ‘Phil'
1
Klaus, Philipp “Phil”
1
Kleiningham, Timothy L.
1
Kuppelwieser, Volker G.
1
Lemon, Katherine N.
1
Maull, Roger S.
1
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Institution
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Fachtagung Software für Automatisierte Informationssysteme <1984, Karl-Marx-Stadt>
1
Tage der Wissenschaft und Technik <Technische Hochschule, Karl-Marx-Stadt, 10, 1984, Karl-Marx-Stadt>
1
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Journal of retailing and consumer services
11
The journal of services marketing
8
Journal of service management
5
Journal of Services Marketing
4
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of business research : JBR
3
International journal of market research
2
Journal of Service Management
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of travel and tourism marketing
2
Reihe: Planung, Organisation und Unternehmungsführung
2
Aus dem Institut für Landtechnik der Universität Hohenheim, Landwirtschaftliche Hochschule
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
European journal of marketing : EJM
1
Geographische Rundschau
1
International Marketing Review
1
International marketing review
1
Journal of Product & Brand Management
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of strategic marketing
1
KTBL-Berichte über Landtechnik
1
Lebensqualität und Standortattraktivität : Kultur, Mobilität und regionale Marken als Erfolgfaktoren
1
Managing consumer services : factory or theater?
1
Recherche et applications en marketing
1
Schweizer Monatshefte : Zeitschrift für Politik, Wirtschaft, Kultur
1
Tagungsberichte / Technische Hochschule Karl-Marx-Stadt
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The service industries journal
1
Tourism management : research, policies, practice
1
Wissen und Wehr : Monatsschrift der Deutschen Gesellschaft für Wehrpolitik und Wehrwissenschaften
1
Wissenschaftliche Begleituntersuchung zum Projekt "Kommunikations-Modellgemeinden der Schweiz (KMG)" / Schlussbericht zum Einzelprojekt
1
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ECONIS (ZBW)
58
Other ZBW resources
7
OLC EcoSci
3
USB Cologne (EcoSocSci)
3
BASE
1
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1
The future of luxury management - 5 megatrends that are here to stay : guidance for researchers and managers
Klaus, Philipp
;
Tynan, Caroline
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
13/14
,
pp. 1271-1277
Persistent link: https://www.econbiz.de/10013466522
Saved in:
2
Solo tourism : exploration and conceptualization : a semi-supervised machine learning approach
Manthiou, Aikaterini
;
Van Ha Luong
;
Klaus, Philipp
- In:
Journal of travel and tourism marketing
40
(
2023
)
6
,
pp. 453-474
Persistent link: https://www.econbiz.de/10014419157
Saved in:
3
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
4
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
5
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
6
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
7
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
8
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
9
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
10
Slow tourism : conceptualization and interpretation : a travel vloggers' perspective
Manthiou, Aikaterini
;
Klaus, Philipp
;
Van Ha Luong
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366065
Saved in:
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