Lee, Woojin; Ko, Young Dae - In: International Journal of Contemporary Hospitality Management 33 (2021) 5, pp. 1482-1506
Purpose: This paper aims to propose an operation policy of multi-capacity room service robots traveling within a hotel. As multi-capacity robots can serve many requests in a single trip, improved operation policy can reduce the investment cost of robots. Design/methodology/approach: Using a...