Consumers' ethical perceptions of autonomous service robots in hotels
Year of publication: |
2024
|
---|---|
Authors: | Lin, Boyu ; Lee, Woojin ; Wise, Nicholas ; Choi, Hwansuk Chris |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 6, p. 964-974
|
Subject: | autonomous service robots | consumer perceived ethical issues | data triangulation | robot ethics | service interaction | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Unternehmensethik | Business ethics | Dienstleistungsqualität | Service quality | Ethik | Ethics | Hotellerie | Hotel industry |
-
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel, (2021)
-
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y., (2021)
-
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho, (2019)
- More ...
-
Liang, Lena Jingen, (2019)
-
Choi, Hyeyoon, (2024)
-
Racism, xenophobia, and distribution : multi-issue politics in advanced democracies
Roemer, John E., (2007)
- More ...