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Search: person:"Letheren, Kate"
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Consumer behaviour
5
Konsumentenverhalten
5
Artificial intelligence
4
Künstliche Intelligenz
4
Anthropomorphic tendency
3
Anthropomorphism
3
Deepfakes
2
Digitalisierung
2
Digitization
2
Experiential thinking
2
Individual differences
2
Personality
2
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2
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Systematic literature review
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co-design
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social marketing
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Betriebliche Wertschöpfung
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Black people
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Brand image
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Business artificial intelligence
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ChatGPT
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Cognition
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Cognitive appraisal theory
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Confidence
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Consumer deviance
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Consumer services
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Consumer vulnerability
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Destination marketing
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research-article
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English
21
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Letheren, Kate
21
Russell-Bennett, Rebekah
12
Mulcahy, Rory
5
McAndrew, Ryan
4
Whittaker, Lucas
4
Bocking, Helen
2
Kietzmann, Jan
2
Kuhn, Kerri-Ann L.
2
Lings, Ian
2
Mulcahy, Rory Francis
2
Pope, Nigel K. Ll.
2
Beatson, Amanda
1
Bedggood, Rowan E.
1
Cham Tat Huei
1
Chell, Kathleen
1
Daunt, Kate L.
1
Donovan, Jared
1
Dootson, Paula
1
Dulleck, Uwe
1
Dwivedi, Yogesh Kumar
1
Eugene Cheng-xi Aw
1
Galvas, Charmaine
1
Glavas, Charmaine
1
Greer, Dominique A.
1
Jetten, Jolanda
1
Jin, Hyun Seung
1
Keating, Byron
1
Kelly, Nick
1
Kunz, Werner H.
1
Luck, Edwina
1
Mahr, Dominik
1
Martin, Brett
1
Martin, Brett A. S.
1
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1
Mishra, Anubhav
1
Nguyen, Han
1
Odekerken-Schröder, Gaby
1
Ooi, Keng-Boon
1
Phillips, Chelsea
1
Raciti, Maria M.
1
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Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Journal of service theory and practice
3
European Journal of Marketing
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
European journal of marketing : EJM
1
International journal of consumer studies
1
International journal of market research
1
Journal of Service Management
1
Journal of Service Theory and Practice
1
Journal of retailing and consumer services
1
Journal of service management
1
Psychology & Marketing
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The journal of services marketing
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
16
Other ZBW resources
5
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1
The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability
Russell-Bennett, Rebekah
;
Kelly, Nick
;
Letheren, Kate
; …
- In:
International journal of market research
65
(
2023
)
2/3
,
pp. 167-182
Persistent link: https://www.econbiz.de/10014246981
Saved in:
2
Avoiding excessive AI service agent anthropomorphism : examining its role in delivering bad news
Mulcahy, Rory Francis
;
Riedel, Aimee
;
Keating, Byron
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 98-126
Persistent link: https://www.econbiz.de/10014526007
Saved in:
3
Blurring of boundaries : consumer self-narratives in digital virtual leisure
Susilo, Tifani
;
Mathews, Shane
;
Luck, Edwina
;
Martin, Brett
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014531486
Saved in:
4
ChatGPT and service : opportunities, challenges, and research directions
Sigala, Marianna
;
Ooi, Keng-Boon
;
Tan, Garry Wei-Han
; …
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 726-737
Persistent link: https://www.econbiz.de/10015055448
Saved in:
5
Brace yourself! : why managers should adopt a synthetic media incident response playbook in an age of falsity and synthetic media
Whittaker, Lucas
;
Kietzmann, Jan
;
Letheren, Kate
; …
- In:
Business horizons
66
(
2023
)
2
,
pp. 277-290
Persistent link: https://www.econbiz.de/10014281717
Saved in:
6
The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad
Phillips, Chelsea
;
Russell-Bennett, Rebekah
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 770-805
Persistent link: https://www.econbiz.de/10014338204
Saved in:
7
Mapping the deepfake landscape for innovation : a multidisciplinary systematic review and future research agenda
Whittaker, Lucas
;
Mulcahy, Rory
;
Letheren, Kate
; …
- In:
Technovation : the international journal of …
125
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014487430
Saved in:
8
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
9
I'm no expert, but … ? : consumer use of supportive digital tools in health services
Bocking, Helen
;
Russell-Bennett, Rebekah
;
Letheren, Kate
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 105-131
Persistent link: https://www.econbiz.de/10013190858
Saved in:
10
A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability
Raciti, Maria M.
;
Russell-Bennett, Rebekah
;
Letheren, Kate
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
11/12
,
pp. 1137-1177
Persistent link: https://www.econbiz.de/10013466503
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