Purpose – The purpose of this paper is to analyze whether Chinese philosophy can have positive results in long‐term training. Design/methodology/approach – The paper examined its effect based on Kirkpatrick's model. The qualitative data were the interviews, observations, and documents from...

This article classifies service into six typologies based on perceived risks and degree of customisation. From the literature, appropriate industries are selected for carrying out two studies. In the first study, interviews and observations were used to collect organisational perspective data...