Shabbir, Asma; Malik, Shahab Alam; Malik, Shujah Alam - In: International Journal of Quality & Reliability Management 33 (2016) 5
Purpose This study aims to explore the relationship between healthcare perceived service quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed between HCSQ and patient loyalty. Design/methodology/approach A sample of 600 was gathered using stratified random...