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Search: person:"Mccoll-Kennedy, Janet R."
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Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
24
Konsumentenverhalten
21
Relationship marketing
21
Beziehungsmarketing
19
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
12
Service industry
12
Customer experience
10
Health care
10
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
8
Customer service
8
Gesundheitsversorgung
8
Value creation
8
Australia
7
Dienstleistung
7
Kundenservice
7
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
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Kundenwert
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Service innovation
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Services
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Services marketing
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Well-being
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Customer integration
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Kundenintegration
5
Professional services
5
Resource integration
5
Satisfaction
5
Australien
4
Business services
4
Co-creation
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Innovation
4
Lebensqualität
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Undetermined
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10
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Article
111
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5
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Article in journal
50
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research-article
13
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conceptual-paper
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English
79
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37
Author
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McColl-Kennedy, Janet R.
96
Sweeney, Jillian C.
13
Cheung, Lilliemay
12
McColl‐Kennedy, Janet R.
10
Patterson, Paul G.
10
Brady, Michael K.
9
Witell, Lars
9
Coote, Leonard V.
8
Gustafsson, Anders
8
Mccoll-Kennedy, Janet R.
8
Salunke, Sandeep
8
Weerawardena, Jay
8
Soutar, Geoffrey N.
7
Hogan, Suellen J.
6
Snyder, Hannah
6
Dagger, Tracey S.
5
Nguyen, Doan T.
5
Russell-Bennett, Rebekah
5
Zaki, Mohamed
5
Anderson, Ronald D.
4
Bennett, Rebekah
4
Frow, Pennie
4
Kiel, Geoffrey C.
4
Payne, Adrian
4
Smith, Amy K.
4
Sparks, Beverley A.
4
Danaher, Peter J.
3
Danaher, Tracey S.
3
Drennan, Judy
3
Elg, Mattias
3
Fetter Jr, Richard E.
3
Lemon, Katherine N.
3
Lervik-Olsen, Line
3
Nguyen, Doan
3
Orsingher, Chiara
3
Sirianni, Nancy J.
3
Sparks, Beverley
3
Surachartkumtonkun, Jiraporn
3
Tombs, Alastair G.
3
Aksoy, Lerzan
2
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Journal of business research : JBR
13
Journal of Services Marketing
10
The journal of services marketing
10
Journal of Service Management
9
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of service management
7
Journal of Business Research
6
Journal of service research : JSR
6
Journal of retailing
5
European Journal of Marketing
4
Journal of service research
4
Psychology & marketing
4
Australasian marketing journal
3
European journal of marketing : EJM
2
Journal of the Academy of Marketing Science
2
Marketing Intelligence & Planning
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
California management review
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Journal of professional services marketing
1
Management review
1
Marketing intelligence & planning
1
Marketing theory
1
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
1
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ECONIS (ZBW)
52
Other ZBW resources
25
OLC EcoSci
23
BASE
8
RePEc
6
USB Cologne (EcoSocSci)
2
Showing
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116
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81
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
82
Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
18
(
2010
)
3
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
Saved in:
83
Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-675
Persistent link: https://www.econbiz.de/10008747760
Saved in:
84
Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-676
Persistent link: https://www.econbiz.de/10008447598
Saved in:
85
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
86
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
87
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
88
Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222
Persistent link: https://www.econbiz.de/10008259742
Saved in:
89
Customer Rage Episodes: Emotions, Expressions and Behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10008889572
Saved in:
90
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
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