"The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework...

"The way an organization manages and disseminates its knowledge is key to informed decision making, effectiveness, and maintaining a competitive edge. Companies need a knowledge management framework that is customized to their particular needs and priorities. Nick Milton and Patrick Lambe draw...

Intro -- Title Page -- Copyright -- Dedication -- Contents -- Figures and Tables -- Acknowledgments -- Foreword -- Introduction -- Chapter 1: What Exactly Is Knowledge Management, and Why Do We Need It? -- The KM Landscape -- A Useful Boston Square -- Defining Your Scope -- Why is KM Needed Now?...

Introduction -- learning lessons -- Elements of a lesson learning system -- Lessons learned approaches -- Principles of lesson identification -- Processes of lessons identified -- Writing down the lessons -- Taking action -- Process ownership and process update -- Ensuring lessons and updated...