Search Results - person:"Nefat, Ariana"

Determinants of customer satisfaction with service encounter

Nefat, Ariana; Paus, Nika - In: Tržište/Market 20 (2008) 2, pp. 195-210

Service encounters are the focal point of a customer’s perception of a service in terms of its quality, value and customer satisfaction. The paper researches the influence of the components of a service encounter on customer satisfaction. Among several factors that determine customer...

Persistent link: https://www.econbiz.de/10011007107

Children's advertising on television and their consumer socialisation : parents' attitudes

Nefat, Ariana; Dujmović, Mauro - In: Economic research 25 (2012) 1, pp. 176-190

Persistent link: https://www.econbiz.de/10009532582

Antecedents and outcomes of service recovery satisfaction in telecommunications in Croatia along with the role of image and perceived switching costs

Nefat, Ariana; Benazić, Dragan; Alerić, Dražen - In: Economic research 25 (2012) 4, pp. 1051-1066

Persistent link: https://www.econbiz.de/10009706496