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Search: person:"Olsen, Line Lervik"
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Customer satisfaction
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Olsen, Line Lervik
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Andreassen, Tor Wallin
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Johnson, Michael D.
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Witell, Lars
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Managing service quality : MSQ ; an international journal
2
Harnessing the power of social media and web analytics
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Journal of service management
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ECONIS (ZBW)
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OLC EcoSci
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Social media usage and adoption : are people ready?
Olsen, Line Lervik
;
Andreassen, Tor Wallin
- In:
Harnessing the power of social media and web analytics
,
(pp. 161-180)
.
2014
Persistent link: https://www.econbiz.de/10010340868
Saved in:
2
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
3
Joy and disappointment in the hotel experience : managing relationship segments
Johnson, Michael D.
;
Olsen, Line Lervik
;
Andreassen, …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 4-30
Persistent link: https://www.econbiz.de/10009525111
Saved in:
4
Joy and disappointment in the hotel experience: managing relationship segments
Johnson, Michael D.
;
Olsen, Line Lervik
;
Andreassen, …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 4-30
Persistent link: https://www.econbiz.de/10008170266
Saved in:
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