Search Results - person:"Pasamehmetoglu, Aysin"

Coworker support in a sexual harassment climate : a conservation of resources perspective

Russen, Michelle; Pasamehmetoglu, Aysin; Guchait, Priyanko - In: International journal of hospitality management 119 (2024), pp. 1-8

Persistent link: https://www.econbiz.de/10015070750

Exploring the impact of abusive supervision on employee approaches to managing service errors and failures : examining the effects of hope and optimism, and service tenure

Gip, Huy; Wang, Xingyu; Guchait, Priyanko; … - In: International journal of hospitality management 122 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015072016

How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure

Gip, Huy; Guchait, Priyanko; Paşamehmetoğlu, Aysin; … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 64-91

Persistent link: https://www.econbiz.de/10013546019

Can performance pressure hinder service recovery performance? : the mediating role of shame and individual contingencies of work meaningfulness and proactivity

Wang, Xingyu; Yu, Yitong; Yan, Jingwen; Pasamehmetoglu, … - In: Tourism management : research, policies, practice 106 (2025), pp. 1-14

Persistent link: https://www.econbiz.de/10015073348

Employee mindfulness and creativity : when emotions and national culture matter

Gip, Huy; Do The Khoa; Guchait, Priyanko; Fernando … - In: The service industries journal 42 (2022) 5/6, pp. 383-411

Persistent link: https://www.econbiz.de/10013167433

Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance

Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013185213

Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance

Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495026

Customer online reviews and hospitality employees’ helping behavior : moderating roles of self-efficacy and moral identity

Hwang, YooHee; Wang, Xingyu; Pașamehmetoġlu, Aysin - In: International Journal of Contemporary Hospitality Management 33 (2021) 5, pp. 1461-1481

Purpose: Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions. However, the potential role of customer online reviews as feedback for employee performance and employee reactions to customer reviews remain...

Persistent link: https://www.econbiz.de/10012539711

Experience of shame in service failure context among restaurant frontline employees : does industry tenure matter?

Wang, Xingyu; Guchait, Priyanko; Khoa, Do The; … - In: International Journal of Contemporary Hospitality Management 33 (2021) 8, pp. 2817-2838

Purpose: The purpose of this paper is to integrate tenets from the appraisal-based model of self-conscious emotions and the compass of shame theory to examine restaurant frontline employees’ experience of shame following service failures, and how shame influences employees’ job attitude and...

Persistent link: https://www.econbiz.de/10012638428

Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance

Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012293788