Lucian, Isac Florin; Sergiu, Rusu; Silviu, Cureteanu Radu - In: Annals - Economy Series 4II (2012) December, pp. 22-25
Companies that embrace client orientation are preoccupied by measuring the level of satisfaction of those who consume their products or utilizes their products. That is why, customer satisfaction has to be transposed in measurable parameters that can be understood and influenced. Nevertheless,...